Cove Customer Story: Why I Switched

When Chris R. and his family moved into a new house in Texas, they wanted to make sure it was protected. So they signed a three-year contract with ADT. Unfortunately, the equipment and service didn’t meet their expectations. “The equipment was not that great,” Chris said.

Then came rate hikes. At first, professional monitoring fees were $50 per month, but as Chris explained, monthly fees kept going up and up until they just got too high. “I got tired of $89 a month,” he added.

So Chris decided to shop around for a different home security company. That’s when he found Cove.

Making the Switch

“The pricing and then the equipment sounded good, and it was like, might as well try it.” What did he have to lose? Since Cove had a 60-day money-back guarantee, he figured he could return the system if it didn’t work for his home and family.

That was over two years ago, and he still uses Cove to protect his home.

“We were pleased,” he explained.

There are many reasons why people choose to install and use a home security system, but for Chris and his family, there’s a very specific thought process behind it.

“We watch too many true crime drama shows,” he said. Even though Chris admits true crime shows are scary, they’re also addicting. But it sometimes makes them more sensitive to sounds from outside at night, thus a security system in place.

“I sleep better at night knowing that we have the system.”

WATCH CHRIS' STORY ON INSTAGRAM

Top-Rated Customer Service

Since Chris’s mother was retired from the insurance industry, he knew there was a discount on homeowners insurance for those who install a home security system. So even though that wasn’t the reason he wanted a system, he definitely wanted to take advantage of the savings. In the process, he’s been pleasantly surprised by Cove’s customer service.

He needed to get a letter for his insurance company, so he called Cove. Expecting to just get a recording, instead he got a real person. Being in the banking industry he understands that it can be hard to get through on the phone to a human.

“It didn't even make me go through a whole lot of trouble to get to a person, which shocked me,” Chris said. “And then how nice she was. Even when she called back after she sent the letter to make sure the insurance company accepted it, I was like, wow. I was really blown away.”

Because of his customer service experience, he decided to write a review on Trustpilot.

Saving on Homeowners Insurance

In the end, Chris believes they save a couple of hundred per year on their homeowners insurance by having a Cove home security system with professional monitoring. Each insurance company is different in what sorts of discounts they offer, so be sure to check so you know what you’re getting.

While a discount on homeowners insurance wasn’t the reason they got Cove, it’s definitely been a perk–it makes it that much more affordable.

“It’s been icing on the cake,” he said.

Plus, in the time he’s had Cove, he’s never had to sign a monthly contract, and there haven’t been the rate hikes he saw back when he was with ADT.

“We've really been impressed with the Cove system for the whole time we've had it.”

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