The Sites are offered and available to users who are 18 years of age or older. By using the Sites, you represent and warrant that you meet the foregoing eligibility requirements. If you are under the age of 18, you may only use the Sites under the supervision of your parents or guardians. If you do not have adult supervision, you must not access or use the Sites. Moreover, the Products and Services featured on the Sites are available only in the United States. You agree not to use or attempt to use any Cove Product or Service from outside of the United States or for any illegal or unlawful purpose.
II. ACCESSING THE SITES
We reserve the right to withdraw or amend the Sites, and any Service, information or material we provide on the Sites, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Sites is unavailable at any time or for any period.
III. INTELLECTUAL PROPERTY RIGHTS
The Sites and their entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Cove, or other providers of such material, and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
You must not:
Cove’s logos, all related names, logos, Product and Service names, trade dress, marks, and its designs and slogans are trademarks of Cove or its affiliates or service providers (collectively, the “Marks”). You must not use the Marks without the prior written permission of Cove. All other names, logos, product and service names, trade dress, marks, and designs and slogans on the Sites are the trademarks of their respective owners.
V. PROHIBITED USES
Additionally, you agree NOT to:
VI. USER POSTS
The Sites may contain message boards, chat rooms, surveys, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, "Interactive Services") that allow Cove’s customers or other users of the Sites to post, submit, publish, display or transmit (collectively, “post”) to other users or other individuals or entities content or materials (each, a “User Post” and collectively, "User Posts") on or through the Sites.
Any User Post you post to the Sites will be considered non-confidential and non-proprietary. By providing any User Post on the Sites, you grant Cove and its affiliates and service providers, and each of Cove’s and their respective successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any material in your User Posts. You are fully responsible for any User Post that you submit or contribute to the Sites.
You represent and warrant that:
VII. MONITORING AND ENFORCEMENT; TERMINATION
Cove has the right, at its sole discretion, to:
Cove does not review all User Posts or other material before they are posted on the Sites, and cannot ensure prompt removal of objectionable User Posts or other material after it has been posted. Accordingly, Cove assumes no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party, including User Posts. Cove has no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
VIII. CONTENT STANDARDS
The following content standards apply to any and all User Posts, other materials posted to the Sites, and use of Cove’s Interactive Services on the Sites. User Posts must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Posts must not:
IX. COPYRIGHT COMPLAINTS
If you believe that any User Posts violate your copyright, please send to Cove a notice of the copyright infringement in accordance with the requirements of the U.S. Digital Millennium Copyright Act of 1998. It is the policy of Cove to terminate the customer or user accounts of repeat infringers. You may file a notification of such infringement with Cove’s Designated Agent as set forth below:
Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. Please note that the information provided in your notification, including any personal information contained therein, may be forwarded to the individual or entity who has provided the allegedly infringing content, and your sending to Cove such notification constitutes your consent to share this information with the alleged infringer.
You should also note that if you make any material misrepresentation in your notification regarding whether the material or activity is infringing, you will be liable for all damages, including costs and attorneys' fees, incurred by Cove or the alleged infringer as the result of Cove relying upon such misrepresentation in removing or disabling access to the material or activity you claim to be infringing.
We may give notice of a claim of copyright infringement to our users by means of a general notice on the Sites, an email to a customer’s or user's email address maintained in our records, or by written communication sent by first-class mail to a user's address in our records.
X. No Reliance on Information Posted
The information presented on or through the Sites is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information and materials by you, by any other user or visitor to the Sites, or by anyone who may be informed of any of its contents.
The Sites may include content provided by third parties, including information or materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in such information or materials, and all articles and responses to questions and other content, other than the responses or content provided by Cove, are solely the opinions and the responsibility of the individual or entity providing those materials. These materials do not necessarily reflect the opinion of Cove. Cove is not responsible, or liable to you or any third party, for the content or accuracy of any information or materials provided by any third parties.
XI. Information About You and Your Visits to the Sites
XII. Linking to the Sites and Social Media Features
You may link to Cove’s homepage, www.covesmart.com, provided you do so in a way that is fair and legal and does not damage Cove’s reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement by Cove without our express written consent.
The Sites may provide certain social media features that enable you to:
You may use these features only as they are provided to you by Cove and solely with respect to the content such features are displayed with, and otherwise in accordance with any additional terms and conditions Cove provides with respect to such features. Subject to the foregoing, you must not:
You agree to cooperate with Cove in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.
XIII. LINKS FROM THE SITES
If the Sites contain links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. Cove has no control over the contents of those sites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Sites, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
XIV. GEOGRAPHIC RESTRICTIONS
Cove, the owner of the Sites is based in the State of Utah, U.S.A. Cove provides the Sites for use only by persons located in the United States. We make no claims that the Sites or any of the content on the Sites is accessible or appropriate outside of the United States. Access to the Sites may not be legal by certain individuals or entities or in certain countries. If you access the Sites from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
XV. DISCLAIMER OF WARRANTIES
YOUR USE OF THE SITES, THEIR CONTENT AND ANY PRODUCTS, SERVICES, INFORMATION OR OTHER ITEMS OBTAINED THROUGH THE SITES IS AT YOUR OWN RISK. THE SITES, THEIR CONTENT AND ANY PRODUCTS, SERVICES, INFORMATION OR OTHER ITEMS OBTAINED THROUGH THE SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. COVE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS OF THE SITES. PRODUCT REVIEWS AND COMMENTS ARE STRICTLY THE OPINION OF THE USER POSTING SUCH REVIEWS OR COMMENTS, AND COVE DOES NOT ENDORSE OR APPROVE ANY SUCH REVIEWS OR COMMENTS. NEITHER COVE NOR ANY PERSON ASSOCIATED WITH COVE MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITES. WITHOUT LIMITING THE FOREGOING, NEITHER COVE NOR ANYONE ASSOCIATED WITH COVE REPRESENTS OR WARRANTS THAT THE SITES, THEIR CONTENT AND ANY PRODUCTS, SERVICES, INFORMATION OR OTHER ITEMS OBTAINED THROUGH THE SITES WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SITES OR THE SERVER THAT MAKES THE SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SITES OR ANY PRODUCTS, SERVICES, INFORMATION OR OTHER ITEMS OBTAINED THROUGH THE SITES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. COVE IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT, OR PHOTOGRAPHY. WHILE COVE ATTEMPTS TO MAKE YOUR ACCESS AND USE OF THE SITES SAFE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT THE SITES OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, THEREFORE, YOU SHOULD USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOAD.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
XVI. LIMITATION ON LIABILITY
IN NO EVENT WILL COVE, ITS AFFILIATES OR THEIR RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITES, ANY WEBSITES LINKED TO THEM, ANY CONTENT ON THE SITES OR SUCH OTHER WEBSITES OR ANY PRODUCTS, SERVICES, INFORMATION OR OTHER ITEMS OBTAINED THROUGH THE SITES OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, PROPERTY DAMAGE, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
XVIII. GOVERNING LAW AND JURISDICTION
XIX. WAIVER AND SEVERABILITY
XX. ENTIRE AGREEMENT
XXI. YOUR COMMENTS AND CONCERNS
The Sites are operated by Cove Smart, LLC, 14015 Minuteman Drive, Draper, UT 84020.
All written notices due or contemplated hereunder should be sent to the attention of the Legal Department as indicated below.
Cove Smart, LLC
P.O. Box 157
Orem, UT 84059
All other feedback, comments, requests for technical support and other communications relating to the Sites should be directed to: www.covesmart.com/contact-us
Additional Terms. Please reference Cove Smart’s Terms and Conditions of Sale of Products and Services (“Terms of Sale”) which apply to your purchase of Cove’s Products and use of its Sites. Further, if you subscribe to Cove’s Services made available in connection with Cove’s Products and Sites, your use of those Services is also subject to the Terms of Sale.
The Sites are not directed to, and we do not knowingly collect any personal information from children or teenagers under the age of eighteen (18). If you are under the age of 18, please do not attempt to register with us at the Sites or provide any personal information about yourself to us. If you are under the age of 18, you may only use the Sites under the supervision of your parents or guardians.
III. INFORMATION WE COLLECT AND HOW AND WHY WE COLLECT IT
Cove collects certain information to enable you to take full advantage of our Products and Services when you register at our Sites, order Products or subscribe to Services either through our Sites or through our customer service call center, communicate with customer service representatives, participate in our promotions, surveys or activities, or otherwise communicate with Cove. If you choose, you can visit the Sites without providing us with any information about yourself.
Cove seeks to limit the collection and use of customer information required to deliver services to our customers, which includes advising our customers about our Products, Services and other opportunities, such as promotions, and to administer our business.
Personal Information You Provide to Us When You Become a Customer.
The types of PII you provide and we collect when you become a customer of Cove by Purchasing a Product or System from us include:
(i) Your name
(ii) The address of the location where the System will be installed (“Premises”)
(iii) Your billing address
(iv) Your shipping address
(v) You email address
(vi) Your telephone or mobile phone number
(vii) Age, gender and demographic information (not required to be completed)
(viii) Your user name and password for your Cove customer account (log-in credentials)
(ix) Your credit card, debit card and bank account numbers (solely for payment purposes)
Personal Information You Provide to Cove When You Subscribe to Our Services (if applicable)
When you subscribe to any of Cove’s Services, you must provide at minimum the following PII:
(i) Whether your Premises is a home, apartment or business
(ii) Name and telephone number for friends or family you would like to be contacted if an alarm, home intrusion, or life safety event is triggered.
(iii) Information such as a “verbal password” and additional information selected by you to be used to verify your identity when you communicate with customer service or with the monitoring center, or if you forget your log-in credentials for your Cove customer account.
Personal Information Collected Through a Security Camera (if applicable)
When you enable the recording features on one or more security cameras (“Camera(s)”), if any, Cove may record, store, and process video and/or audio recordings from the Cameras, depending on how you configure the Camera(s) and its settings and depending on whether Cove offers and you have subscribed to such Services from Cove. This may include capturing and making available to you portions of the recording data as part of a notification or analysis of the data to identify motion and other events. Cove may process and store information from your Camera(s), if any, so that we can send you alerts when there is any event. If you have the recording features enabled, and Cove offers recording Services to which you have subscribed, during your Camera(s) recording subscription Services period we will capture, process, and store video and audio recordings from your Camera(s) for at least thirty (30) days from the date such data is first recorded and stored on Cove’s systems (Cove’s “Date of First Capture”). During your Camera(s) recording subscription Services period, you will be able to access those recordings for up to 30 days from Cove’s Date of First Capture of such data.
NOTE: As more fully explained in the Terms of Sale, privacy laws in the state of your Premises may impose certain obligations on you and your use of Camera(s). You (not Cove) are solely responsible for ensuring that you comply with any applicable laws when you use your Camera(s). You may be required, for example, to display a notice (even inside your Premises) that alerts visitors to your Premises that you are using a Camera(s) that is recording audio and video. Your recording and sharing of videos captured using your Camera(s) that involves other people may affect their privacy rights.
Non-personally Identifiable Information (Non-PII) Cove Collects Automatically.
As is true with most websites, we collect certain non-PII information automatically when you visit or use Cove’s Sites, such as:
(i) Your IP Address;
(ii) The type of web browser you use to access the Sites
(iii) Your computer or mobile device type
(iv) Unique device identifiers for your mobile devices or tablets
(v) Operating system version you are using
(vi) The website from where you navigated to Cove Sites
(vii) Time and date of using, accessing, or otherwise interacting with our Sites
(viii) The pages on our Sites that you view
(ix) The name of your Internet service provider (ISP) and/or host information
Non-personally Identifiable Information (Non-PII) Cove Collects Through Cookies and/or Web Beacons and May Share with Third Parties, Including Our Analytics Partners.
(i) Web-Browser Cookies. Cove’s Sites may use “cookies” to enhance your user experience. Your web browser may place cookies on your hard drive for record-keeping purposes and sometimes to track information about you. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You may choose to set your web browser to reject cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of the Website may not function properly. Please also note that “cookies” are used to collect general usage and volume statistical information that does not include PII.
(ii) Web Beacons. Cove’s Sites may also contain electronic images known as Web beacons (sometimes called single-pixel gifs) that are set by Cove’s service providers or business partners. Web beacons are used along with cookies enabling Cove and/or its partners to compile aggregated statistics and analyze how its Sites are used. Cove may use a third-party service provider or its business partners to gather information about how you and others use Cove’s Sites. For example, Cove will know how many users access a specific page and which links they clicked on. Cove uses this aggregated information to understand and optimize how Cove’s Sites are used.
Links to Third-Party Sites and Social Media.
IV. HOW WE USE YOUR INFORMATION
Legal Proceedings. We will share personal information with third party companies, organizations or individuals outside of Cove if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
(i) Meet any applicable law, regulation, subpoena, legal process or governmental request.
(ii) Enforce applicable Terms of Sale and/or a Retail Installment Agreement, if applicable, including investigation of potential violations.
(iii) Detect, prevent, or otherwise address fraud, security or technical issues.
(iv) Protect against harm to the rights, property or safety of Cove, our users, customers or the public as required or permitted by law.
V. SECURITY OF YOUR INFORMATION
The security of your information, particularly your PII, is important to Cove. Cove follows generally accepted industry standards to protect your PII, both during transmission and once we receive it. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all PII and other sensitive/payment and other information you supply is encrypted via Secure Socket Layer (SSL) technology. Cove implements a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your PII.
Because no method of transmission over the Internet, or method of electronic storage, is 100% secure, Cove cannot guarantee its security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of information at any time. WE DO NOT WARRANT OR REPRESENT THAT WE CAN GUARANTY THE SECURITY OF ANY INFORMATION THAT YOU TRANSMIT TO US WHEN YOU USE COVE’S SITES. YOU PROVIDE SUCH PERSONAL INFORMATION AT YOUR OWN RISK.
If you have any questions about the security of your information in using Cove’s Sites, Products or Services, please contact us at www.covesmart.com/contact-us.
VI. INFORMATION COVE MAY SHARE WITH THIRD PARTIES CONTENT AND LEAKS
We may collect and share information that we do not consider to be personal information or PII, such as aggregated user statistics, with third parties other than our analytics partners referenced above.
(i) Site Hosting and Designer Third Parties. We may use third party vendors to perform certain services on behalf of the Company, such as hosting the Sites, designing and/or operating website features, tracking website analytics, enabling you to purchase any goods and/or services, and allowing us to send you e-mail newsletters or perform other administrative services as well as performing other services at your request or with your consent that relate to the Company's products or services, such as, but not limited to, alarm monitoring. We may provide third parties with access to your information, including your personal information, to carry out the services that these parties are performing for you or for us.
(ii) Site Content Provided in Association with Third Parties. Access to certain areas of the Sites may be provided to you in association with third parties and may require you to disclose personal information in order to register for and access products and/or services. Such cobranded areas will identify the third-party associates. If you elect to register for products and/or services at co-branded areas you may be providing your information to both us and the third-party associates. Further, if you sign-in to a cobranded area with a username and password obtained on the Sites, your PII may be disclosed to the identified third-party associates for that co-branded area and will be subject to the third-party associates' privacy policies.
Cove does not sell, lease or transfer your PII to ANY third parties.
VII. YOUR ABILITY TO REVIEW YOUR PERSONAL INFORMATION AND REQUEST CHANGES
To change the types of communication that you receive from the Company or how you receive such communications, simply cancel or modify your communication preferences by following the instructions in the email or communication that you received or by logging into your customer account on Cove’s website and changing your communication preferences.
If you terminate your account, any association between your account and information Cove stores will no longer be accessible through your account. However, given the nature of sharing on the Cove’s Sites and Services, any public activity on your account prior to deletion will remain stored on Cove’s servers and will remain accessible to the public.
IX. HOW TO CONTACT US WITH QUESTIONS
These Terms of Sale constitute an agreement between you, the purchaser (“Customer”, “you” or “your”), on the one hand, and Cove Smart, LLC, a Delaware limited liability company, its subsidiaries and affiliates (collectively, “Cove”, “we”, “us” or “our”), on the other hand, and govern your purchase of life safety and home intrusion security products, medical pendants, cameras, home automation products, and other related products (each, a “Product” or collectively, the “Products” or “System”).
These Terms of Sale also constitute an agreement between you and Cove pertaining to:
(1) alarm monitoring subscription services;
(2) home automation subscription services;
(3) customer support services; and
(4) websites, mobile applications (“Applications”), interactive features and downloads that Cove owns, operates, and makes available through its websites and Applications and your use of such other mobile applications, websites, domains and sub-domains (items listed in this paragraph (4), collectively, the “Sites”) and any related services, however accessed and/or used, whether via personal computers, mobile devices, telecommunications, in person, and/or the Products (items listed in paragraphs (1), (2), (3) and (4) above, collectively, the “Services”) offered or created by Cove.
In addition, these Terms of Sale set forth your rights and obligations regarding your purchase(s) of Products and Services from Cove, including important limitations and exclusions, such as those contained in Cove’s Products and Services warranties set forth herein.
In the event that any of the terms, conditions, and notices contained in these Terms of Sale conflict with any other agreement entered into between you and Cove, including without limitation, the other terms, policies and guidelines contained within any particular section of the Sites, or with any terms included with any product or service purchased from us, then these Terms of Sale shall control. Notwithstanding the foregoing, if you have entered into a Retail Installment Agreement between you and Cove and if there are any conflicts between the terms and conditions of these Terms of Sale and that Retail Installment Agreement, the terms and conditions of the Retail Installment Agreement shall control.
1. Acknowledgment of Customer. THIS IS A LEGAL AGREEMENT BETWEEN YOU AND COVE. BY ACCEPTING THESE TERMS OF SALE THROUGH A SITE, OR BY PURCHASING, ACCESSING, OR USING ANY PRODUCTS OR SERVICES, YOU ARE ACCEPTING AND AGREEING TO THESE TERMS OF SALE ON BEHALF OF YOURSELF AND ANY USER OR ENTITY YOU REPRESENT INCLUDING THE DISCLAIMERS, LIMITATIONS OF LIABILITY AND INDEMNITY OBLIGATIONS SET FORTH BELOW. YOU ALSO REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THESE TERMS OF SALE, THAT YOU ARE OF SUFFICIENT LEGAL AGE, ACCORDING TO THE LAWS OF YOUR JURISDICTION OR PLACE OF RESIDENCE, TO PURCHASE AND USE THE PRODUCTS AND/OR SERVICES, AND TO AGREE TO THESE TERMS OF SALE. YOUR PURCHASE AND/OR USE OF THE PRODUCTS AND/OR SERVICES OFFERED TO YOU BY COVE IS EXPRESSLY CONDITIONED UPON YOUR ACCEPTANCE IN THEIR ENTIRETY, WITHOUT MODIFICATION BY YOU, OF THESE TERMS OF SALE. IF YOU DO NOT AGREE WITH EACH OF THE PROVISIONS OF THESE TERMS OF SALE, YOU UNDERSTAND THAT YOU SHOULD NOT SELECT THE “I AGREE” BOX ABOVE AND/OR PURCHASE OR USE COVE’S PRODUCTS AND/OR SERVICES. YOU MAY PRINT THESE TERMS OF SALE BY ACCESSING THEM AT WWW.COVESMART.COM/TERMSOFSALE AND THEN CLICKING THE PRINT BUTTON ON YOUR INTERNET BROWSER.
2. Important Limitations on Resolving Disputes between You and Cove; Rights as a Consumer in Your Jurisdiction Not Affected.Please read these Terms of Sale carefully. They require that disputes between you and Cove relating to or arising from your purchase or use of the Products and Services be resolved, in each instance, in either a small claims action or a bench trial before a judge and that you waive your right to a jury trial and/or to participate in a class action against Cove.As a consumer, you have certain legal rights. The disclaimers, exclusions, and limitations of liability outlined in these Terms of Sales will not apply to the extent prohibited by applicable law in your jurisdiction or state of residence. For example, certain jurisdictions do not allow the exclusion of implied warranties, including exclusions relating to products or services that are faulty or not as described, or the exclusion or limitation of incidental or consequential damages or other rights. For a full description of your legal rights as a consumer you should refer to the laws applicable in your jurisdiction or state of residence. Nothing in these Terms of Sale will affect those other legal rights.
3. Right of Cove to Change these Terms of Sale from Time to Time. Cove reserves the right to alter, modify, change or update these Terms of Sale from time to time at any time determined by Cove at its sole discretion. Each time you purchase Products or Services from Cove, the Terms of Sale in effect at the time you make your purchase will apply to and govern that purchase between you and Cove. You should therefore review the Terms of Sale then in force any time you decide to make a purchase from Cove prior to making a purchase. If you purchase Services from Cove, Cove will notify you via your email address and/or through your online customer account with Cove if any changes to these Terms of Sale are made that may affect your purchase/subscription of the Services. In the event you have any questions about these Terms of Sale or any changes made to them, please contact Cove at www.covesmart.com/contact-us to receive answers to your questions.
4. Life Safety Notice. IF YOU PURCHASED A SYSTEM THAT INCLUDES SMOKE DETECTORS OR CARBON MONOXIDE DETECTORS, OR IF YOU ADD SMOKE DETECTORS OR CARBON MONOXIDE DETECTORS AT A LATER TIME, THERE MAY BE SPECIFIC REQUIREMENTS OR STANDARDS FOR THE INSTALLATION, MAINTENANCE, PERMITS AND LOCATION OF SUCH DETECTORS. CONTACT YOUR LOCAL AUTHORITY HAVING JURISDICTION OR CONSULT A QUALIFIED PROFESSIONAL TO ASSIST IN THE INSTALLATION, MAINTENANCE AND LOCATION OF SUCH DETECTORS. YOU HAVE SOLE RESPONSIBILITY FOR COMPLYING WITH ANY AND ALL CODES, LAWS AND STANDARDS THAT MAY APPLY TO THE INSTALLATION, PLACEMENT, USE AND MAINTENANCE OF THE SYSTEM. COVE MAKES NO WARRANTY OR REPRESENTATION THAT ANY SMOKE AND/OR CARBON MONOXIDE DETECTORS SOLD BY COVE CONSTITUTES A FIRE ALARM SYSTEM OR MEETS THE REQUIREMENTS OF ANY APPLICABLE STATE OR LOCAL LAW, CODE, ORDINANCE, OR AUTHORITY IN THE JURISDICTION OF YOUR PREMISES OR ANY INDUSTRY STANDARD, INCLUDING, BUT NOT LIMITED TO, NFPA 72.
5. Fire Alarm Components. If you purchase fire alarm Products as part of your System, Cove makes no representation that the fire alarm Products meet local code requirements or constitute a “fire alarm system” as that term is defined by the Authority Having Jurisdiction (“AHJ”) over fire alarm systems where your residence (“Premises”) are located. Cove recommends that you have a fire alarm system installed by a licensed professional pursuant to NFPA 72 standards and AHJ recommendations. You also understand that only those smoke detectors you purchase from Cove, if any, are monitored by the Monitoring Company and are supplementary to your existing code-compliant system.
6. Payment Methods. Cove accepts credit cards and debit cards as forms of payment. If a credit card is being used for a transaction, Cove may obtain a pre-approval from the credit card company for an amount up to the amount due for the transaction. Charging your credit card or debit card for Membership Fees and/or Service Plans, if any, and Products occurs at the time of purchase unless you are purchasing Products pursuant to a Retail Installment Agreement, in which case the amounts due for those Products will be charged on the dates set forth therein. Cove accepts the following credit cards: Visa, MasterCard, American Express, and Discover. We may not accept prepaid debit cards on accounts with a Retail Installment Agreement. We are unable to accept credit cards issued by banks outside of the United States. Debit cards and check cards have daily spending limits that may prevent the processing of your order.
7. Recurring Payment Authorization. You authorize Cove or its assignees to charge your credit/debit card on file for your recurring monthly payments for your selected Service Plan, if any, on your monthly due date (“Payment Due Date” as further described below in Section 24). If Cove changes the recurring monthly payment amount for your Service Plan, we will send you at least ten (10) days advance notice by email to the email address on file in your customer account before the recurring monthly payment amount is changed. You also agree that Cove can charge your credit/debit card for any unpaid balance owed for Products or Services received, including the Monthly Subscription Fee (as described in Section 24 below), if any, and any late charges or interest you may have incurred for prior late payments. You certify that you are an authorized user of this credit/debit card and will not dispute these transactions with your credit card company or bank; so long as the transactions correspond to the terms of these Terms of Sale. If a Payment Due Date falls on a weekend or holiday, you understand that the payments may be executed on the next business day. In the case of a transaction being rejected for any reason, you understand and agree that Cove may at its discretion attempt to process the charge as many times as needed until the payment is received. You may change your Payment Due Date at www.covesmart.com/myaccount or by calling Cove customer support which can be reached at 855-268-3669.
8. Authorization for Cove to Contact You.You expressly authorize Cove and agree to receive pre-recorded/artificial voice messages calls and/or use of an automatic dialing device, text messages and/or emails from Cove, our partners, subcontractors, or any and all other companies that we may have to transfer your account to at any telephone number or email address that you have provided us or that we have otherwise obtained, which could result in charges to you. We may place such calls, texts or emails to (i) notify you of updates or changes to your customer account, including new purchases by you or modifications to agreements you have entered into with us, including your Retail Installment Agreement, if applicable; (ii) notify you of updates or changes to these Terms of Sale or Cove’s other terms and policies; (iii) troubleshoot problems with your account or System (iv) resolve a dispute; (v) collect a debt you owe to Cove, or any third-party providing Services to you ; or (vi) as otherwise necessary to service your account or enforce these Terms of Sale, our policies, applicable law, or any other agreement we may have with you.
The ways in which you may provide us a telephone or mobile number or email address include, but are not limited to, (1) providing the information to us at the time you (a) create your customer account, (b) make a purchase from us, or (c) you enter into an agreement with us, including a Retail Installment Agreement, if applicable; (2) by adding the information to your account at a later time; (3) providing it to one of our customer service representatives; (4) providing it to our affiliates, subcontractors, or any and all other companies that we may have to transfer your account to; or (5) by contacting us or our affiliates, subcontractors, or any and all other companies that we may have to transfer your account to from that phone number or email address. If a telephone number provided to us is a mobile telephone number, you consent to receive calls and SMS or text messages at that number. Standard telephone minute and text charges may apply if we contact you. You acknowledge that your authorization and consent for Cove to contact you via phone or email is given as bargained-for consideration of these Terms of Sale, Cove’s providing of its Services and access to the Sites, its creation of your account and/or your Retail Installment Agreement, if applicable, and as such cannot be revoked by you without the mutual consent or agreement of Cove. You further agree that all consents provided in this section will survive termination or expiration of this agreement.
9. Additional Products and Services. You acknowledge that you have selected the Products that comprise your System and the Services relating thereto based on your personal considerations, such as cost, the condition of your Premises, insurance requirements, etc. You understand that additional Products and Services, at an additional cost, may provide increased detection. You agree that any additional Products and Services you later purchase from Cove shall be subject to these Terms of Sale. You also agree to pay Cove for such additional Products or Services. You understand that Cove does not provide any installation or repair services for the System, except as expressly set forth in these Terms of Sale. You shall provide and maintain adequate power for all equipment relating to your System, including batteries as discussed below.
10. Customer’s Duty to Verify Compatibility of Products and Services. You acknowledge that prior to making your purchase of any of the Products and Services from Cove, you have verified the compatibility of the Products and/or Services with other equipment in your home, such as ensuring that the cellular signal received at your Premises is sufficiently strong to communicate with the Cove panel/digital communicator of your security or life safety System or that your heating, ventilation and air conditioning (“HVAC”) system is compatible with an automated thermostat Product or home automation System provided by Cove. You are solely responsible for determining the compatibility of the Products with other equipment in your home, and you accept that lack of compatibility is not a valid claim under the warranty provided by Cove with the Products and/or Services purchased from Cove and does not otherwise constitute a basis for receiving a refund after the 60-day Refund Period described below.
11. Nature of the Products; Installation; Testing and Ensuring Monitoring (If Applicable). You acknowledge that the Products involve a do-it-yourself installation and that Cove has no way to verify that the Products (sometimes collectively referred to herein as the “System”) are properly installed and tested at your Premises prior to any incident. You agree to self-install the System you purchase from Cove at your Premises and to follow the instructions provided by Cove in performing your installation of the System. You acknowledge that you understand that the Products (other than the Cove panel/digital communicator) are not connected to the electrical system of your Premises and require batteries to operate. THE PRODUCTS WILL NOT OPERATE, AND THE ALARM WILL NOT SOUND IF THE BATTERIES ARE LOW OR DEAD. It is your sole responsibility to maintain and replace the batteries of all component Products of the System. You agree to periodically test your System, at least monthly, observe your System, be aware of its operational status in accordance with the operating instructions and contact Cove to request assistance, if needed. In addition, as part of the installation process of the System, you are also solely responsible for ensuring that when applicable (i) the Internet connection speed at your Premises is sufficiently fast to allow for full functionality of the System and each of its component Products, particularly the streaming of video feeds from each of the System’s remote video cameras (if any are purchased by you), while your other wireless devices are in use at your Premises; and (ii) as further described below, the cellular signal reception at your Premises is continuous, uninterrupted and strong enough to provide a constant transmission signal from the System’s panel/digital communicator to the central monitoring station maintained by a professional monitoring company, in the event you subscribe to Cove’s alarm Monitoring Services (as described below in Section 24).
You understand that there may be laws, such as state statutes or local ordinances, enacted in the jurisdiction of your Premises, which are applicable to where and how to install your System. You acknowledge and agree that you are responsible for checking before installing any Cove Product that you are in compliance with all relevant laws in your jurisdiction. Cove is not responsible for any injury or damage caused by your installation of any of its Products or obligated to repair, restore, or redecorate the Premises in the event any Product is removed from the Premises.
If you wish to have your System professionally installed, you can hire, at your expense, a licensed installer of your choice to install your System for you. If available in your area, Cove will provide you with access to a communications platform for enabling the connection between individuals seeking to obtain installation services and individuals seeking to provide installation services in your area. These installers are not employees of Cove and are not affiliated with Cove. Although Cove may assist in putting you in contact with these installers to perform a professional installation of your System, Cove is not responsible for any conduct of, or liability associated with, these installers. You should do your own due diligence of the installers to select one that best fits your needs and work out a price beforehand of the costs the installers will charge you to install your System.
You may be able to utilize your existing alarm equipment with the Cove System if a component is in good working order and compatible with the Cove System and central monitoring station. Cove does not guarantee the compatibility of any of its Products with your existing alarm equipment and you are solely responsible for determining whether Cove’s Products are compatible with your existing alarm equipment before purchasing any Cove Products for use with your existing equipment. Cove also assumes no liability, and extends no warranty, for the use of any equipment or component not provided by Cove.
12. Cove’s Product Return and Services Cancellation Refund Policy.
Refund within 60 Days after purchase. If, for any reason, you decide you want to return or cancel any Product(s) and/or Services you purchased from Cove for a full refund, including a refund of all Membership Fees, if any, and fees for Services Cove has provided to you, you must notify us no later than sixty (60) days following your date of purchase (the “60-Day Refund Period”) and also ship the Product(s) you want to return to us no later than the 60-Day Refund Period. To initiate any return, you must obtain an Equipment Return Authorization from Cove by completing the required information at www.covesmart.com/myaccount or contacting Cove customer support at 855-268-3669. After you have provided the required information on the website or to Cove customer support, you will receive an email from Cove with the return instructions you must follow to receive your refund. In your return shipment, you must include the Equipment Return List provided with the email which lists the products you are authorized to return. You must return all Products on that list AND any and all Products you received at your time of purchase as promotional Products (“Promotional Products”), if any, to Cove. To receive a full refund for any Product(s) you wish to return, you must ship your Product(s), all Promotional Products and any other materials, such as operation manuals and the Cove yard sign, provided to you with the Product(s) prior to the expiration of the 60-Day Refund Period. Upon receipt of all required returned Product(s) and materials, including Promotional Products, if any, Cove will refund to you the actual price you paid for the Product(s). You will not receive a refund for any missing or damaged Product(s) or Promotional Products or for any Product(s) shipped after the 60-Day Refund Period deadline. If you do not have free shipping on your account, and use the prepaid shipping label included with the return instructions, the cost of shipping your return will be deducted from any refund due you. Cove will process the refund owed to you as soon as possible but in no event more than 30 days from the date of receipt by Cove of the returned Product(s).
Refund on Products within one year after purchase. If this benefit was offered to you at the time you purchased your Products, it will be indicated in your account in your customer portal and the applicable addendum to these Terms of Sale will be available in your customer portal regarding the terms and conditions for a return of Products within one-year of purchase at www.covesmart.com/myaccount.
Additional requirements for receiving refunds. To receive a refund in accordance with the terms listed above, ensure that the Product(s) you are returning is repackaged with all the cords, adaptors, components, and documentation that were included when you received the Product(s). Unless a Product is faulty or not as described, you will be responsible for all shipping costs associated with returning the Product to Cove (unless you have free shipping on your account). If you purchase a Bundle (multiple Products sold together at a discount), Cove will not provide a refund if you return only part of the Bundle, and you must return all of the Products sold together in that Bundle in order to receive any refund. Cove may reduce the amount of your refund to reflect any reduction in value of the Product, as determined by Cove in its sole reasonable discretion, caused by your uninstallation of the Product(s) and/or handling or damage during return shipping due to your packaging of the Products.
13. Product Exchanges. If you received the wrong Product, please reach out to Cove via phone at 855-268-3669 or contact us at www.covesmart.com/contact-us within thirty (30) days of purchasing your order. We will review your order to find the issue, and send to you the correct Product at no additional cost. We will also cover the shipping cost if we ask you to send back the incorrect Product to us. If return is requested, you must ship the incorrect Product to Cove within fourteen (14) days of receiving the email from Cove with instructions how to return the Product or you will be charged the cost of the Product.
14. Limited Warranty for Defective or Faulty Products. If any Product you receive in your order from Cove is faulty or defective or becomes faulty or defective within twelve (12) months of your purchase date of the Product or thirty-six (36) months if you have an active Service Plan at the time a Product becomes faulty or defective (each the “Limited Warranty Period”), then after receiving notification from you via phone at 855-268-3669, Cove will mail a replacement Product to you at no additional cost to you. Cove will also send you an email with return instructions and a prepaid shipping label to return the defective or faulty Product(s). In the event you fail to ship the defective or faulty Product(s) to Cove within 14 days of receiving the email with the return instructions, Cove may charge you for the full cost normally charged by Cove for the unreturned Product(s). Any amount due will be charged to your credit/debit card on file by the next bill date that is/was used for your Service Plan. If you obtain a subscription to a Service Plan that has a lifetime limited warranty at any time within the Limited Warranty Period, you shall have a lifetime limited warranty (the “Lifetime Limited Warranty”) on all Products you purchase from Cove for the entire period you maintain your subscription to such Service Plan after the Limited Warranty Period. However, if you cancel your subscription to a Service Plan with a Lifetime Limited Warranty any time after the Limited Warranty Period, then upon such cancellation the Lifetime Warranty on Cove’s Products shall immediately expire.
Cove may use reconditioned parts or components in providing replacement parts or components to you under the Limited Warranty, but Cove shall warrant any replacement parts or components provided to you only for the remainder of the applicable Limited Warranty Period or Lifetime Limited Warranty. If, after the Limited Warranty Period or expiration of the Lifetime Warranty, as explained above, any Product becomes defective or faulty, Cove will replace the defective or faulty Product(s) with new Product(s) at Cove’s then-current prices for such Product(s) plus any applicable taxes and the cost of shipping the Product(s) to you (if you do not have free shipping on your account). Notwithstanding the preceding, Cove shall have no obligation during the Lifetime Limited Warranty, if applicable, or Limited Warranty Period, or thereafter to replace batteries or any part of the Products that is rendered defective due to acts of God, any casualty, vandalism, fire, lightning, flood, water, intrusion, electrical surges, your negligence, alterations or attempted unauthorized repair service not performed by Cove, misuse, tampering, abuse, accidents, improper installation of the System or any part or component of the Products that comprise the System by you that is not in accordance with instructions provided by Cove.
15. U.S. Sales Only. Purchases of Products and/or Services from Cove are, at present, available only in the United States. You agree not to use or attempt to use any Cove Product or Service from outside of the United States or for any illegal or unlawful purpose.
17. Sales to End Users Only. Purchases made through Cove’s website or any web app or mobile app are for retail end-user customers only. Sales to dealers, resellers or distributors or any other third-party are currently prohibited.
18. Availability and Pricing. All products offered at Cove’s website are subject to availability and Cove reserves the right to impose quantity limits on any order of Products, to reject all or part of an order, and to discontinue offering certain Products and/or Services without prior notice. If any Service is discontinued, you will not be billed any new charges for that Service.
19. Prices. To finalize your order of Products and/or Services, including your subscription to a Service Plan or the Premier Membership Plan, if any, you will be required to pay, at the time you order, a total price consisting of the Membership Fee (as described in Section 22 below), if selected, the Products in your order, and the first month of your Monthly Subscription Fee (as described in Section 24 below), if any, less any discounts offered plus any applicable sales tax and shipping charges. Cove reserves the right to change, at any time, prices for Products and Services offered, and does not provide refunds in the event of a future price drop or promotional offering, or price protection on the monthly subscription rate for your Service Plan unless the Service Plan you have selected includes lifetime price protection on the monthly subscription rate for your Service Plan. If Cove increases the Monthly Subscription Fee for your Service Plan, we will send you advance notice by email to the email address on file in your customer account. In the event a Product or Service Plan is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for Products or Services listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit or debit card account in the amount of the incorrect price.
20. Sales Tax. Sales taxes, if applicable for your Premises, will be added to your purchase(s) of Products and/or Services from Cove’s Sites based on the address of your Premises and the sales tax rate in effect at the time your transaction is completed. If the sales tax rate for your Premises changes before the Products are shipped, the rate in effect at the time your order was received will apply. You are responsible for all applicable taxes, and Cove has the right to collect any tax it believes it is obligated to collect.
21. Shipping and Delivery. Orders will be processed within five (5) business days (subject to availability of Products), and shipped via ground transportation with FedEx or other freight carrier. Arrival will typically be within five (5) days of being shipped. Prices for the Products do not include shipping costs. Our delivery charges and methods are as described on www.covesmart.com, which may change from time to time. Title for Products you purchase passes to you at the time of delivery by Cove to the freight carrier, but Cove and/or the freight carrier will be responsible for any Product loss or damage that occurs when the Product is in transit to you. The estimated arrival or delivery date is not a guaranteed delivery date for your order. Refused deliveries will be returned to our warehouse. It may take up to 60 days for the returned items to be identified as refused and processed for a refund. If you have any questions about a refund for a refused delivery, you may contact us at www.covesmart.com/contact-us or call 855-268-3669.
22. Premier Membership. Cove offers a Premier Membership plan (the “Premier Membership Plan”) for a set cost to be paid in full up front (the “Membership Fee”), which will provide you with special benefits, discounts, and/or services. If purchased, the Premier Membership Plan has a term of five (5) years, unless cancelled by you (as described below). Details about the Premier Membership Plan can be found at www.covesmart.com/membership. The benefits, discounts and/or services of the Premier Membership Plan may be modified by Cove from time-to-time at Cove’s sole discretion. Nevertheless, if any benefit, discount, or service is removed by Cove from the Premier Membership Plan after the date you pay the Membership Fee, you will continue to receive the same or equivalent benefits, discounts, and/or services for the entire term of the Premier Membership Plan even after removal by Cove. In addition, if any new benefits, discounts, or services are added to the Premier Membership Plan, Cove may, at its sole discretion, provide such to you at no additional charge.
23. Service Plans Offered by Cove. Cove offers three (3) separate service plans (each a “Service Plan” or collectively the “Service Plans”) to you and its other customers. Each Service Plan provides Monitoring Services (as described below).
Types of Service Plans. The Service Plans offered by Cove consist of the following:
Basic Service Plan – See Cove’s website for details on the features, services, and/or benefits of the “Basic Service Plan.”
Value Service Plan– See Cove’s website for details on the features, services, and/or benefits of the “Value Service Plan.”
Smart Service Plan– See Cove’s website for details on the features, services, and/or benefits of the “Smart Service Plan.”
The features, services and/or benefits of each Service Plan may be modified or removed by Cove from time-to-time at Cove’s sole discretion, except for the providing of Monitoring Services. Nevertheless, if any feature, service, or benefit of the Service Plan to which you subscribed is removed by Cove after the date you subscribed to the Service Plan, you will continue to receive the same or equivalent features, services, and/or benefits after they are removed or modified from that Service Plan for the entire period you pay for the Service Plan. In addition, if any new features, services, or benefits are added to a Service Plan, Cove may, at its sole discretion, provide such to you at no additional charge.
24. Monitoring Services. If you choose to purchase and subscribe to any of Cove’s Service Plans, you will receive monitoring services from Cove which includes monitoring your home security/intrusion System, your life safety System, and medical devices, where applicable, and notifying you and/or your emergency contacts (“Emergency Contacts”), and relevant governmental authorities (“Authorities”), as more fully discussed below, of any alarm codes triggered in these Systems depending on the Products you purchase from Cove (“Monitoring Services”). Cove will cause a professional monitoring company (“Monitoring Company”) of our choosing to provide monitoring center signal receiving and notification services with respect to your Premises. If you purchase Cove’s Monitoring Services, you agree to be bound by all conditions that apply to professionally monitored customers as set forth in these Terms of Sale below and as dictated by the Monitoring Company. In the event you choose to self-monitor your Premises using the Products and not purchase, suspend, or otherwise forego the Monitoring Services offered by Cove, you agree that you assume full responsibility for any damages caused by your failure to have your Premises monitored. Cove requires a month-to-month commitment from you for Monitoring Services until and unless terminated in accordance with subsection 25. c. below. When you purchase Monitoring Services with your initial purchase of Products and your Service Plan, you must pay the monthly rate for your Service Plan in advance for the upcoming month. For each month you receive Monitoring Services, you agree to pay each month in advance the monthly subscription rate applicable to the Service Plan you have chosen plus applicable governmental fees and taxes (the “Monthly Subscription Fee”) in addition to amounts you owe under your Retail Installment Agreement, if applicable, to Cove. Your Monitoring Services will begin once you have completed the installation of your System by following the on-screen instructions on your Cove panel/digital communicator. When your installation is complete, your System will then be placed on a two-hour testing period for you to become familiar with your System without triggering false alarms. After that testing period ends, your Monitoring Services will be activated. You will be given 15 days of free Monitoring Services from the date you purchase your System and Service Plan to provide you with ample time to install your System. Your monthly subscription term paid for by your Monthly Subscription Fee will begin at the end of that 15-day period no matter when the Monitoring Company actually begins to provide your Monitoring Services. You will receive continuing Monitoring Services as part of your Service Plan and you will be billed on the Payment Due Date – the monthly anniversary of the purchase date for your Service Plan for each successive monthly subscription term thereafter until and unless you cancel your Service Plan and Monitoring Services. Accordingly, your Payment Due Date for the Monthly Subscription Fee is the monthly anniversary of when you purchased your System although your Monitoring Services run month-to-month from the 16th day after you make your purchase. You may cancel your Monitoring Services at any time but you will owe the cost of, and continue to receive, Monitoring Services for the entire remaining period of the then-current monthly subscription term following cancellation. We may impose a late charge on each payment of the Monthly Subscription Fee owed for any month you use or subscribe to Monitoring Services that is not paid within fifteen (15) days of the date due equal to the lesser of (i) the maximum amount permitted by law, and (ii) interest as of the due date at the rate of 1.5% per month (18% per year). The provisions of this Section are subject to the Product Return and Services Cancellation Refund Policy provisions of this Agreement.
If you elect to receive Monitoring Services from Cove, then to ensure effective monitoring of your System, you must cooperate with Cove and the Monitoring Company and implement certain safeguards. As may be further referenced in these Terms of Sale, you agree to (i) read all operations/user’s manuals for your System, and to operate and maintain the System according to those instructions; (ii) test the System as needed, or at a minimum monthly, and to notify Cove immediately if you find anything wrong; (iii) replace batteries in the System components as necessary; (iv) not tamper with, disturb, damage, remove, or interfere with the System or allow anyone else to do so; (v) keep the System and its components in the same location as originally installed by you; (vi) avoid doing anything that might damage the System or that might cause false alarms; (vii) keep your information, including Emergency Contacts (defined below) information, updated of any changes by notifying Cove in writing at www.covesmart.com/contact-us or by making changes using your customer portal at www.covesmart.com/myaccount; and (viii) pay any fines that result from false alarms.
25. Central Station Monitoring. Upon receipt of a signal from your System, Cove and/or the Monitoring Company will make every reasonable effort to notify you and the appropriate municipal police or fire department depending upon the type of signal received. Not all signals will require notification to the Authorities and you may obtain a written response policy from Cove upon request. No response shall be required for supervisory, loss of electric or communication pathway, trouble or low battery signals. You acknowledge that signals which are transmitted over high speed Internet, cellular, or other modes of communication pass through communication networks wholly beyond the control of Cove and the Monitoring Company and are not maintained by either Cove or the Monitoring Company, and neither Cove nor the Monitoring Company shall be responsible for any failure or interruption in any such networks which prevents transmission signals from reaching the central station monitoring center operated by the Monitoring Company or damages arising therefrom, or for data corruption, theft or viruses to your computers if connected to the alarm communication equipment of your System. You acknowledge that Cove does not represent or warrant that your System may not be compromised or circumvented, including by hacking or otherwise.
Emergency Contact Information. You agree to furnish Cove with a written call list of names and telephone numbers of those persons you wish to receive notification of alarm signals (“Emergency Contacts”). You agree to provide Cove with up-to-date information for your Emergency Contacts as necessary on an ongoing basis to enable such notification. Cove and the Monitoring Company are entitled to rely solely on the Emergency Contacts information provided in writing by you to Cove. Unless otherwise provided in the call list, Cove and/or the Monitoring Company will make a reasonable effort to contact the first person reached or notified at the Premises or on the list of Emergency Contacts either via the Cove panel/digital communicator, telephone/cellular phone call, text or email message. No more than one call to a person on the Emergency Contacts list shall be required and any form of notification provided for herein, including leaving a message on an answering machine, shall be deemed reasonable compliance with Cove’s and/or the Monitoring Company’s notification obligation. All changes and revisions to your Emergency Contacts list shall be supplied to Cove in writing at www.covesmart.com/contact-us or using your customer portal at www.covesmart.com/myaccount.
Authorization to access panel to program and/or monitor video/audio devices to confirm alarm condition. You authorize Cove and/or the Monitoring Company to access the Cove panel/digital communicator of your System to input or delete data and programming. If the Products purchased by you from Cove contain video or listening devices permitting the Monitoring Company’s central office to monitor video or sound, then, upon receipt of an alarm signal, the Monitoring Company’s central station shall monitor video or sound for so long as its central station, in the Monitoring Company’s sole discretion, deems appropriate to confirm an alarm condition.
Termination of Monitoring Services. Cove may, without prior notice, suspend or terminate its services, in event of (i) your default in performance of these Terms of Sale, or any obligation under a Retail Installment Agreement, if applicable, including, without limitation, your Monthly Subscription Fee payment obligation; (ii) the Monitoring Company’s central station’s facility or communication network becomes nonoperational; or (iii) your System is sending excessive false alarms. The Monitoring Company’s central station is authorized to record and maintain audio and video transmissions, data and communications, and shall be the exclusive owner of such property. All of your information and data shall be maintained confidentially by Cove and the Monitoring Company. As referenced above, if you elect to receive Monitoring Services, you agree to regularly check and test your System, at least monthly, to confirm that your System’s transmission signals are linked to the Monitoring Company’s central station monitoring center and/or communication network and notify Cove if there is any interruptions, failures, or other issues with the System’s transmission signals.
26. Contact Information. With respect to any phone number or other contact information you provide to Cove at any time, whether for purposes of alarm notification through Monitoring Services, general billing, or any other purpose, you represent that you are the subscriber associated with the phone number, email address or other contact information provided, or that you are otherwise expressly authorized by the person or persons associated with such phone number, email address, or other contact information to provide such information and use it as your own. You also expressly authorize Cove to contact you using an automated calling device, text, or email at such phone number, email address or other contact information, which you acknowledge and agree shall be provided for all purposes related to servicing or administering your account with Cove, including billing, under these Terms of Sale or, if applicable, a Retail Installment Agreement.
27. Permits. Your municipality may require a license or permit or the payment of taxes in connection with your installation, use or monitoring of your System by the Monitoring Company. You are solely responsible for complying with such obligations and providing Cove with any then current license or permit number you receive.
28. Emergency Dispatch Service. “Emergency Dispatch Services” shall be provided in accordance with these Terms of Sale and consist solely of Monitoring Company personnel telephoning the Authorities or other Emergency Contacts provided by you or any company that provides on-site response services (“Third-Party Responders”) upon the receipt of alarm signals from your System reporting specific conditions (“Listed Codes”) at the Premises. We shall provide Emergency Dispatch Services only for Listed Codes. Cove’s obligation to provide Emergency Dispatch Services shall be satisfied by Monitoring Company personnel contacting (or attempting to contact) the Authorities or Emergency Contacts or Third-Party Responders or by leaving a voicemail or similar type message with the Authorities or Emergency Contacts or Third-Party Responders. Emergency Dispatch Services are intended to reduce the risk of a burglary, robbery or other events occurring at the Premises but are not a guarantee such events will not occur or that there will be no personal injury or property loss as a result. The Monitoring Company will not contact (nor attempt to contact) any Third-Party Responder on your behalf unless you have specifically contracted with us and are current on your payments to provide Monitoring Services to you or you have previously requested that we provide such service (and we have agreed in writing to do so). Examples of where you might desire that the Monitoring Company attempt to contact a Third-Party Responder include situations (i) where the Premises are located in a jurisdiction in which the applicable Authorities will not respond to alarm signals at the Premises absent prior verification of an actual alarm event, or (ii) where you desire a faster response time than what might otherwise be provided by the applicable Authorities. Regardless of the circumstances, however, you acknowledge that, upon receipt of alarm signals from your System, the Monitoring Company will not contact (nor attempt to contact), nor have any obligation to contact, any Third-Party Responder unless you have previously contracted with us to provide such service or you have previously requested that we provide such service (and we have agreed in writing to do so).
29. Alarm Verification Prior to Dispatch. Upon receipt of a Listed Code and before calling any Authorities or Emergency Contacts or any Third-Party Responder, Monitoring Company personnel may, in their sole discretion, take any one or more of the following steps in an attempt to verify the need to report the Listed Code to the Authorities or any of the Emergency Contacts or any Third-Party Responder, (collectively, the “Alarm Verification Steps”): (i) telephone or attempt to telephone the Premises, (ii) if we have access to Real-Time Services, receive, retrieve and review video from the System, (iii) intercept or retrieve and listen to oral communications or other audio from the System; or (iv) undertake such other reasonable steps to verify the need to report the Listed Code. Following any one or more of the Alarm Verification Steps, Monitoring Company personnel may, in their sole discretion, determine to report (or not report) a Listed Code to the Authorities or any of the Emergency Contacts or any Third-Party Responder. In addition, if monitoring facility personnel are unable to verify the need to report a Listed Code to the Authorities or any of the Emergency Contacts or any Third-Party Responder, Monitoring Company personnel shall have no obligation to report such Listed Code. Monitoring Company personnel shall have no obligation to review or monitor any audio or video from the System for any time that is not immediately before or after receipt of a Listed Code.
30. Alarm Cancellation. Upon receipt of any current cancellation code set in accordance with the owner’s manual for your System, via advice from any Emergency Contact responding to a text message sent to Emergency Contacts, or oral advice (confirmed by safe word) to disregard the receipt of a Listed Code, Monitoring Company personnel may, in their sole discretion, determine not to report a Listed Code to the Authorities or any of the Emergency Contacts or any Third-Party Responder.
31. Communication to Authorities. You understand that your System signal shall be via cellular or satellite transmission. You understand that Cove and/or the Monitoring Company does not receive signals when the transmission mode is, or becomes, non-operational and that the signals to/from the Cove panel/digital communicator cannot be linked to the Monitoring Company’s central station monitoring center if the transmission mode is interfered with, damaged, or otherwise rendered inoperative and/or if the cellular signal at your Premises is interrupted or too weak for a transmission signal to be sent or received by the digital communicator. You acknowledge that Cove does not represent or warrant that the System will prevent any loss by burglary, theft, robbery, fire, or otherwise; or that the System will in all cases provide the protection for which it is installed or intended. You further understand that Cove assumes no liability for failure of the System as a result of the transmission mode becoming non-operational as it is your sole responsibility to (i) confirm that the cellular signal at your Premises is sufficiently strong and continuous to ensure non-interruption of transmission by your System; and (ii) test your System periodically, at least monthly, to confirm that the System’s transmission signals are linked to the Monitoring Company’s central station monitoring center and/or communication network; and (iii) notify Cove if there is any interruptions, failures, or other issues with your System’s transmission signals. You acknowledge and agree that Cove’s and/or the Monitoring Company’s sole responsibility upon receipt of a medical emergency signal transmitted from the panel is to call by telephone the medial assistance providers as directed by you. You understand and agree that Cove and all Cove Parties (as defined below in Section 42) are hereby released from all liability due to active or passive, sole, joint or several negligence of any kind or degree of Cove or any other Cove Party which you, or anyone claiming through you, in any way might or could claim against Cove or such Cove Party based upon, arising out or from, in connection with, resulting from, related to or as a consequence of Cove’s or a Cove Party’s failure to contact or improper dispatch of medical assistance providers. If Cove or any other Cove Party receives an abort message for any transmission from the Cove panel/digital communicator, from a person either on or off the Premises, via the Applications or electronically from the System prior to notifying the applicable Authorities, Cove or the other Cove Parties will not notify such Authorities, and Cove or the other Cove Parties will attempt to rescind the notification. You understand that existing and future local laws, ordinances and policies (collectively, “Policies”) may restrict Cove’s and other Cove Parties’ ability to provide the Services. Some Policies may require “enhanced verification,” which may, for example, require the Monitoring Company’s central station to make a series of calls to confirm an alarm event requires police response before the police will respond.
32. False Alarms; Suspension of Services and Shut-Down. You agree to prevent false alarms and be solely responsible for false alarms. You must pay (or reimburse Cove) any fines, fees, costs, expenses, and penalties relating to your System or the Services assessed against you, Cove or the Monitoring Company’s central station by any person or entity, including court or government agency or any person or entity acting on the behalf of such court or agency. If (i) you default under these Terms of Sale or a Retail Installment Agreement, if applicable; (ii) these Terms of Sale, the Services, including Monitoring Services, or a Retail Installment Agreement, if applicable, is terminated by any party for any reason; (iii) your System becomes a “runaway” system or excessively signals the Monitoring Company’s central station without apparent reason; or (iv) in the opinion of the Monitoring Company’s personnel, your System otherwise becomes a “problem account,” Cove may suspend the Services, including Monitoring Services, and you authorize Cove to disconnect your System from the Monitoring Company’s central station. The exercise of any such rights shall not be deemed a waiver of Cove’s or any other Cove Party’s right to damages. Cove’s obligations under these Terms of Sale are waived automatically without notice and you release Cove for all Losses (as defined below in Section 45) following any default or breach of these Terms of Sale or a Retail Installment Agreement, if applicable, by you or if the Monitoring Company’s central station, your System and any of the Services are destroyed, damaged, inoperable or malfunction for any reason whatsoever, for the duration of such interruption of Service, and you shall be entitled to a credit of the unearned charges paid by you for the period of interruption on your request, which credit shall not exceed one month’s Monthly Subscription Fee and shall be the limit of Cove’s liability. If the Services provided to you are suspended or terminated for any reason, Cove may, at its sole discretion, without notice and without any liability, remotely disable, disconnect or block your System and data from the System from communication with the Monitoring Company’s central station.
34. Video-Related Services. “Video-Related Services” consists solely of the following: (i) verification of alarm events by monitoring facility personnel in connection with the Emergency Dispatch Services to be provided pursuant to Section 28 (“Verification Services”) using audio and video received from the System, and (ii) real-time access to video and audio from the System through the Applications (“Real-Time Services”) in accordance with the terms of the Service Plan you selected. Verification Services are intended to assist you and any permitted monitoring facility personnel to verify an alarm event at the Premises, not to reduce or eliminate any risk of loss. None of the Video-Related Services are intended to replace alarm monitoring services or to detect or prevent unauthorized intrusion onto the Premises or any other emergency condition, including fire, smoke, carbon monoxide, medical emergencies or water damage. The Verification Services are provided and shall be used by you solely for the verification of alarm events at the Premises and no other purpose. Monitoring Company’s personnel will not have access to the Real-Time Services unless (1) you have granted the Monitoring Company such access through the Applications and (2) such video and audio is received at the Monitoring Company in connection with the Emergency Dispatch Services.
35. Remote Services Access; Excessive Data Usage; Audio and Video Limitations. If any Product or Services, including but not limited to a Service Plan, you purchase from Cove provides remote reviewing via Cove’s Sites, the Products are designed to transmit data via your high-speed Internet or cellular service to remote equipment supplied by Cove or your Internet or wireless connection device which is compatible with Cove’s remote services and Sites. Cove will grant access to a server permitting you to monitor your System, access the System to arm, disarm and bypass zones on the System, view the remote video camera(s), if any, and control other remote automation devices that may be installed in your Premises by you. The remote services server is provided either by Cove or a third party. If you purchase cameras, you shall install the camera(s) in a permissible legal location in your Premises to permit your viewing. Cove shall have no responsibility for failure of data transmission, corruption or unauthorized access to the camera data and shall not monitor or view said data. Cove shall have no liability for excessive data usage expense incurred by you attributable to the Products or Services you purchase from Cove. You acknowledge and understand that electronic data may not be encrypted and wireless components of your System may not meet Advanced Encryption Standard specifications for encryption of electronic data established by the US National Institute of Standards and Technology and Cove shall have no liability for access to your System, including camera data, by others. If audio or video devices are installed in your Premises by you, you acknowledge that you have been advised to independently ascertain that the audio or video devices are used lawfully. Cove has made no representations and has provided no advice regarding the use of audio or video devices.
36. Lawful Recording of Video and Audio; Required Connectivity. Recording video or audio may be unlawful or violate an individual’s rights, including privacy rights. You shall not use any of the Video-Related Services, or permit the use of any of the Video-Related Services, for any unlawful purpose. For example, you shall not use the System to obtain or record video in any place where a person may have a reasonable expectation of privacy, including restrooms, dressing or changing areas, locker rooms or similar areas. You also shall take all steps necessary to alert individuals at the Premises of the possibility of recording video or audio. You shall use a form of connectivity to permit the transmission of video, audio and alarm signals from your System to Cove and any Monitoring Company. You shall instruct all persons who may use any Video-Related Services or the System of any limitations with respect to the Video-Related Services or the System. You shall comply with the provisions of this Section and Sections 34 and 35 with respect to the use of the Video-Related Services in connection with the System.
37. Interruption or Delay of Services. Cove assumes no liability for delays in installation or interruption of any Services, including Monitoring Services, due to strikes, riots, floods, fires, acts of God or any causes beyond the control of Cove. Cove will not be required to supply Services to you during the period of interruption of the Services due to any such cause.
38. Homeowners Insurance Discount. Homeowners’ insurance discounts may vary depending on the insurance company. Cove does not guarantee any discounts and recommends any inquiries be directed to your insurance provider.
39. Ownership of Sites, Licenses, and Access .
The Sites are owned by Cove. Cove grants you a limited license to access and make personal use of the Sites but does not grant you the authority to download or modify any portion of Cove’s proprietary information, Cove’s content found on the Sites, or the Sites themselves, except for documents available for downloading and printing from your customer account, unless you have obtained prior and express written consent of Cove. This license does not include any derivative use of the Sites or Cove content or any use of data mining, robots, or similar data gathering and extraction tools.
Licenses. Subject to the terms and conditions of these Terms of Sale, Cove grants you a non-exclusive, non-transferable license to access and use the Sites by (i) use of the Applications in connection with, and solely for the purpose of, controlling and monitoring the Services you are authorized to receive and/or control or monitor, and (ii) install and use the Applications solely on your own handheld mobile device (e.g., iPhone, iPad, or Android smartphone or other tablet device) and solely for the purposes set forth in these Terms of Sale. There is a risk that unauthorized persons may gain access to the Applications and data thereon and you agree to assume such risk. You consent to our posting alarm events, home automation controls and other status reports in connection with the Services on the Applications. You will keep confidential all information available on the Applications and all passwords relating to the Applications or access thereto. This license will continue and be co-extensive with the terms and conditions of these Terms of Sale, except for your (i) failure to keep confidential all information available on the Applications and all passwords or access codes relating to the Applications or access thereto, (ii) use of the license or the information in any manner that negatively affects us, (iii) use of the license or the information for any illegal purpose, (iv) breach of these Terms of Sale or (v) violation of any applicable law. You will be solely responsible for information you deliver, delete or modify. Upon termination of your Service Plan that provides access to the Applications or termination or suspension of the license by us, we may immediately, and without notice, disable your access to the Applications and cancel all passwords or other access codes. You will not (a) disclose or make available to third parties any portion of the technology associated with the Services or the Applications without our prior written consent, (b) copy, decompile, dissemble, reverse engineer, manipulate, modify, or make derivative works of any technology incorporated in the Services or the Applications. Cove may from time to time develop patches, updates, upgrades or other modifications (“Updates”) to improve the performance of the Products, Services or the Applications. These may be automatically installed without providing any additional notice or receiving any additional consent. You consent to this automatic update of the Updates. If you do not want such Updates, your remedy is to terminate your Account and stop using the Services or the Applications. You acknowledge that you may be required to install Updates to use the Services and you agree to promptly install any Updates that Cove provides. IF YOU FAIL TO INSTALL ANY UPDATES PROVIDED BY COVE, YOUR ACCESS TO THE APPLICATIONS AND THE SERVICES MAY BE TERMINATED.
You agree that you will use the Sites only in combination with Cove’s Products and Services or Cove authorized products and services. If you are the manufacturer or distributor or authorized representative of a product or service that is not an authorized product or service, and you wish to request support for your product or service, please contact Cove at www.covesmart.com/contact-us to request further information. Cove is not required to acknowledge or respond to any such request, or to engage in or continue any discussions that may result from any such request, but may do so in its sole discretion.
You may not frame or utilize framing techniques to enclose any materials located on the Sites, including, without limitation, any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Cove, third parties, or Cove affiliates without express written consent from Cove. You may not use any of Cove’s tags or any other “hidden text” utilizing Cove’s name or trademarks without the express written consent of Cove. Any unauthorized use terminates any permission or license granted to you by Cove. For purposes of clarity, these Terms of Sale and the license(s) granted to you hereunder expressly exclude the right to use any content except as made available to you on the Sites. You may not copy or disseminate any content or other materials from the Sites.
You may not use any Cove logo or other proprietary graphic or trademark as part of the link without first obtaining express written permission from Cove. For purposes of clarity, Cove may obtain certain materials and content through a third-party content provider(s) under a license from said provider(s). THE LANGUAGE HEREIN NEITHER INTENDS TO, NOR SHALL IT BE INTERPRETED AS INTENDING TO, GRANT YOU ANY RIGHTS, TITLE, OR INTEREST TO COVE’S SITE MATERIALS OR CONTENT. By using the Sites, you expressly agree that you shall respect the intellectual property rights of all third parties, Cove, and any others who may provide materials and/or other content to the Sites. Cove only displays licensed content obtained from such third-party provider(s) in their original form and as licensed, unless expressly otherwise permitted by the license.
No unlawful or prohibited use. As an express condition of your use of the Sites, you agree, represent, and warrant that you will not use the Sites for any purpose that is unlawful, violates the rights of any third-party, or is otherwise prohibited by these Terms of Sale. You may not use the Sites in any manner which could damage, disable, overburden, or impair the Sites or the network(s) connected to the Sites or interfere with any other customer’s or party’s use and enjoyment of the Sites.
You may not use automated means of any kind to manipulate Cove’s data, information or Services provided via the Sites. You may not use automated means, including spiders, robots, crawlers, or similar technologies on the Sites or in connection with the Sites for any purpose. You may not decompile, disassemble, reverse engineer, copy, create derivative works from or display any of the Sites’ or Cove’s software code. You may not attempt to gain unauthorized access to the Sites, other customer accounts, third-party accounts, computer systems, or networks connected to the Sites through hacking, password mining, or any other means. You may not upload, link to, post or transmit in any way connected to the Sites: (i) content of an illegal nature (including content that violates any third-party’s intellectual property rights); or (ii) pirated software (or software sites), content that facilitates “hacking” or “cracking.” You may not obtain, or attempt to obtain, any materials or information through any means not intentionally made available through the Sites.
Cove reserves the right, in its sole and exclusive discretion, to immediately suspend or terminate the account(s) of and/or any and all access to the Sites for any customer or user of the Sites who violates any provision of these Terms of Sale. You expressly understand and agree that violation of the above may result in termination of your access and/or account and a breach of any agreement you have with Cove, including a Retail Installment Agreement, along with a termination of all Services, without refund of any fees or other amounts paid by you to Cove.
40. App Stores. You acknowledge and agree that the availability of the Applications is dependent on the third-party websites from which you download the Applications, e.g. the App Store from Apple or the Android app market from Google (each, an “App Store”). You acknowledge that these Terms of Sale are between you and Cove and not with an App Store. Each App Store may have its own terms and conditions to which you must agree before downloading the Applications from it, including the Applications. You agree to comply with, and your license to use the Applications is conditioned upon your compliance with, such App Store terms and conditions. To the extent such other terms and conditions from such App Store are less restrictive than, or otherwise conflict with, these Terms of Sale, the more restrictive or conflicting terms and conditions in these Terms of Sale apply. Cove will not charge you any additional fees for you to receive and download the Applications; however, your wireless service provider may charge a fee for air-time or data usage associated therewith. Check with your wireless carrier if you have questions about your wireless plan.
41. Data; Data Storage. You agree to permit Cove to track and retain personal information, demographic information, Product and monitoring usage statistics and related information for Cove’s internal marketing, demographic, and usage studies, so Cove can improve, personalize, and customize the Products and Services Cove provides to you and to Cove’s other customers and to better meet your needs and enhance your experience in using the Products and Services. All of your information and data received by Cove shall be maintained confidentially by Cove. Cove may delete any data delivered to us when (i) any storage period that applies to your account expires, (ii) you or Cove terminates your Service Plan, (iii) you deliver a written request to Cove, or (iv) when Cove chooses to do so at its sole discretion and such deletion is not prohibited by any applicable law, regulation, regulatory authority or other applicable judicial or governmental order. Notwithstanding anything contained herein to the contrary, Cove is not responsible for any change to or loss of any data.
42. Right to Subcontract. As referenced above, Monitoring Services, if purchased by you, of your System may be provided by a third party independent contractor Monitoring Company. Cove may also, in its sole discretion, subcontract for the provision of any of the Services under these Terms of Sale. The provisions of these Terms of Sale inure to the benefit of and are applicable to (i) any subcontractor of Cove engaged to provide any of the Products or Services to you, including the Monitoring Services provided by the Monitoring Company at its central station (collectively, “Subcontractors”); and (ii) Cove and each of its affiliates, directors, officers, members, shareholders, employees, agents and representatives (each together with Subcontractors, a “Cove Party” and collectively, the “Cove Parties”), and bind you to all such persons or entities listed in the foregoing subsection (i) and (ii) with the same force and effect as they bind you to Cove. Any Subcontractor we engage is an independent contractor and not our partner, affiliate, or joint venture. You authorize Cove to act as your agent for purposes of working with, or providing any directions to, any Subcontractors with respect to the provision of the Services, including but not limited to Monitoring Services. You authorize Cove to share your personal information with Cove’s subcontractors or other authorized third parties for the purpose of providing Services to you under these Terms of Sale.
43. Assignment. You may not assign your rights or obligations under these Terms of Sale. Cove shall have the right to assign these Terms of Sale to any other person, firm or corporation without notice to you and upon such assignment shall have no further obligation hereunder. You acknowledge that these Terms of Sale, and particularly those Sections hereof relating to Cove’s disclaimer of warranties, maximum liability, limitation of liability, and third-party indemnification limitation on lawsuits, venue, and waiver of jury trial and class action, inure to the benefit of, are applicable to, and fully enforceable by, any assignees and/or Subcontractors of Cove, and these Sections bind you with respect to said assignees and/or Subcontractors with the same force and effect the Sections bind you to Cove.
44. Account, Password, and Security. When you register for the Sites, you will create a password to access certain materials on the Sites, including your personal customer account. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are solely responsible for any and all activities that occur under your account. You agree to immediately notify Cove of any unauthorized use of your account or any other breach of security. Cove will not be liable for any loss that you may incur as a result of someone else using your account or password, either with or without your knowledge. However, you may be held liable for losses incurred by Cove or a third party due to someone else using your account or password. You may not use any account that is registered to another person at any time without the permission of the account holder. By creating an account, you agree that you will provide only true and correct information to us about yourself and that you will not create an account for or on behalf of anyone else, unless legally authorized to do so, and that you will not use any pretext or deception to create an account, not in your own name or that would appear to be the account of another person. You agree that you will not use any pretext or deception to access or attempt to access the account of any other person.
COVE’S CHARGES FOR ITS PRODUCTS AND SERVICES ARE BASED SOLELY ON THE VALUE OF THE PRODUCTS AND SERVICES PROVIDED AND ARE NOT INSURANCE PREMIUMS NOR ARE THEY RELATED TO THE VALUE OF PROPERTY LOCATED ON OR NEAR YOUR PREMISES. YOU ACKNOWLEDGE AND AGREE THAT COVE IS NOT AN INSURER AND SHALL NOT PROVIDE INSURANCE COVERAGE AGAINST ANY LOSSES, AS DEFINED BELOW. TO THE EXTENT YOU WISH TO HAVE ANY INSURANCE COVERAGE FOR LOSSES AS DEFINED BELOW, IT IS YOUR RESPONSIBILITY TO PROCURE AND MAINTAIN SEPARATE INSURANCE POLICIES FROM AN INSURANCE COMPANY OR COMPANIES, SOLELY AT YOUR COST AND EXPENSE, COVERING ALL LOSS, DAMAGE OR EXPENSE (COLLECTIVELY “LOSSES”), INCLUDING ALL PROPERTY DAMAGE, PERSONAL INJURY (INCLUDING DEATH), ECONOMIC LOSSES OR ANY OTHER FORM OF LOSS, DAMAGE OR EXPENSE ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR IN PART BY (I) THESE TERMS OF SALE, OR A RETAIL INSTALLMENT AGREEMENT, IF APPLICABLE, INCLUDING ANY BREACH OF ANY REPRESENTATION, WARRANTY, COVENANT OR OBLIGATION ARISING HEREUNDER/THEREUNDER; (II) THE SYSTEM; (III) THE SERVICES; (IV) THE ACTIVE OR PASSIVE SOLE, JOINT OR SEVERAL NEGLIGENCE OF ANY KIND OR DEGREE OF YOU OR ANY COVE PARTY (AS DEFINED BELOW); (V) THE IMPROPER OPERATION OR NON-OPERATION OF THE SYSTEM; (VI) BREACH OF CONTRACT, EXPRESS OR IMPLIED, WHICH OCCURS BEFORE OR AFTER YOUR ACCEPTANCE OF THESE TERMS OF SALE OR EXECUTION OF A RETAIL INSTALLMENT AGREEMENT, IF APPLICABLE; (VII) BREACH OF WARRANTY, EXPRESS OR IMPLIED; (VIII) PRODUCT OR STRICT LIABILITY; (IX) THE LOSS OR DAMAGE TO OR MALFUNCTION OF PRODUCTS, SERVICES, OR FACILITIES NECESSARY TO OPERATE THE SYSTEM, TRANSMIT ANY SIGNAL TO OR RECEIVE SIGNALS AT THE MONITORING COMPANY’S CENTRAL STATION; (X) A CLAIM FOR SUBROGATION, INDEMNIFICATION OR CONTRIBUTION; (XI) A VIOLATION OF ANY APPLICABLE CONSUMER PROTECTION LAW OR ANY OTHER THEORY OF LIABILITY OR ALLEGED FAULT ON THE PART OF ANY COVE PARTY; (XII) A VIOLATION OF ANY LAW PROHIBITING THE INTERCEPTION OF ORAL COMMUNICATIONS BY ELECTRONIC MEANS; (XIII) THE ACTION OF ANY THIRD PARTY IN RESPONDING TO A SIGNAL FROM THE SYSTEM, OR (XIV) ANY UNAUTHORIZED ACCESS, USE OR DISCLOSURE OF YOUR PERSONAL INFORMATION (COLLECTIVELY, THE “COVERED CLAIMS”), RECOVERY FOR ANY LOSSES, AS DEFINED IN THIS SECTION, SHALL BE LIMITED TO THE INSURANCE YOU PURCHASE SEPARATELY FROM AN INSURANCE COMPANY, IF ANY.
46. Limitation of Liability Regarding Use of Products and Services and Release. BY AGREEING TO THESE TERMS OF SALE AND/OR A RETAIL INSTALLMENT AGREEMENT, IF APPLICABLE, YOU ARE RELEASING COVE, ITS AFFILIATES, DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, SUBCONTRACTORS, AGENTS AND REPRESENTATIVES, INCLUDING BUT NOT LIMITED TO THE MONITORING COMPANY (COLLECTIVELY, THE “COVE PARTIES”) ON YOUR BEHALF AND ON BEHALF OF ALL OTHERS WHO MAKE CLAIMS UNDER THESE TERMS OF SALE AND/OR A RETAIL INSTALLMENT AGREEMENT, IF APPLICABLE, FROM ALL LIABILITY ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR IN PART BY ANY COVERED CLAIM (AS DEFINED ABOVE). UNDER NO CIRCUMSTANCES WILL COVE BE RESPONSIBLE OR LIABLE TO YOU FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, DEATH OR DAMAGES TO PROPERTY RELATING TO OR ARISING OUT OF YOUR USE OF THE PRODUCTS AND/OR SERVICES. NOTWITHSTANDING THE FOREGOING, EVEN IF ANY COVE PARTY IS FOUND LIABLE FOR ANY LOSSES (AS DEFINED ABOVE), ANY SUCH LIABILITY SHALL BE LIMITED TO THE LESSER OF THE AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES AND THE SUM OF $2,000.00 (WHICH AMOUNT REPRESENTS THE AGGREGATE MAXIMUM AMOUNT COVE MAY BE HELD LIABLE UNDER THESE TERMS OF SALE AND/OR A RETAIL INSTALLMENT AGREEMENT, IF APPLICABLE). THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. COVE DISCLAIMS ALL LIABILITY OF ANY KIND OF COVE’S LICENSORS AND SUPPLIERS. COVE AND YOU ACKNOWLEDGE AND AGREE IT IS IMPRACTICAL AND EXTREMELY DIFFICULT TO DETERMINE THE ACTUAL DAMAGES, IF ANY, THAT MAY RESULT FROM A FAILURE BY COVE TO PERFORM ANY OF ITS OBLIGATIONS. THIS AGREED-UPON AMOUNT IS NOT A PENALTY, AND IS THE SOLE REMEDY YOU HAVE AGAINST COVE RELATING TO THE PRODUCTS AND SERVICES.
THE LIMITATION OF DAMAGES SET FORTH ABOVE IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND COVE AND REFLECTS AN ALLOCATION OF RISK BETWEEN YOU AND COVE, TOGETHER WITH THE OTHER COVE PARTIES (INCLUDING THE RISK THAT A CONTRACT REMEDY MAY FAIL OF ITS ESSENTIAL PURPOSE AND CAUSE CONSEQUENTIAL LOSS). NONE OF THE PRODUCTS OR SERVICES WOULD BE PROVIDED TO YOU WITHOUT SUCH LIMITATIONS.
BY PURCHASING FROM COVE, YOU ACKNOWLEDGE THAT YOU HAVE HAD AN OPPORTUNITY TO REVIEW COVE’S WARRANTY TERMS, HAVE DONE SO TO THE DEGREE YOU FEEL YOU NEED TO BE FAMILIAR WITH THEM, AND YOU ACCEPT THEIR TERMS AND CONDITIONS, INCLUDING THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
47. No Warranties for Products and Services. THE PRODUCTS AND SERVICES ARE PROVIDED FOR YOUR CONVENIENCE, “AS IS” AND “AS AVAILABLE”, AND COVE AND ITS LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT.
COVE MAKES NO REPRESENTATION OR WARRANTY THAT: (1) THE PRODUCTS OR SERVICES MAY NOT BE COMPROMISED OR CIRCUMVENTED, (2) THE PRODUCTS OR SERVICES WILL PREVENT ANY PERSONAL INJURY OR PROPERTY LOSS; OR (3) THAT THE PRODUCT OR SERVICES WILL PROVIDE ADEQUATE WARNING OR PROTECTION. COVE’S PRODUCTS AND SERVICES DO NOT CAUSE AND CANNOT ELIMINATE OCCURRENCES OF THE EVENTS THEY ARE INTENDED TO DETECT OR AVERT, INCLUDING, BUT NOT LIMITED TO, BURGLARIES, ROBBERIES, FIRES, FLOODS, AND MEDICAL PROBLEMS. YOU UNDERSTAND THAT A PROPERLY INSTALLED AND MAINTAINED ALARM SYSTEM OR PROPERLY OPERATING MEDICAL DEVICE MAY ONLY REDUCE THE RISK OF A BURGLARY, ROBBERY, FIRE, HEALTH CARE RESPONSE OR OTHER EVENTS OCCURRING WITHOUT PROVIDING AN ALARM SYSTEM, LIFE SAFETY SYSTEM OR MEDICAL DEVICE, BUT IT IS NOT INSURANCE OR A GUARANTEE THAT THE PRODUCTS AND SERVICES PURCHASED WILL DETECT OR AVERT SUCH INCIDENTS OR THEIR CONSEQUENCES, OR THAT THERE WILL BE NO PERSONAL INJURY OR PROPERTY LOSS AS A RESULT.
YOU AGREE THAT BY USING THE PRODUCTS AND SERVICES, COVE DOES NOT UNDERTAKE ANY RISK THAT YOU OR YOUR PROPERTY, OR THE PERSON OR PROPERTY OF OTHERS, MAY BE SUBJECT TO INJURY OR LOSS IF SUCH AN EVENT OCCURS. YOU AGREE THE ALLOCATION OF SUCH RISK REMAINS WITH YOU, NOT COVE. BY USING THE PRODUCTS AND/OR SERVICES, YOU RELEASE, WAIVE, DISCHARGE AND PROMISE NOT TO SUE OR BRING ANY CLAIM OF ANY TYPE AGAINST COVE FOR LOSS, DAMAGE OR INJURY RELATING IN ANY WAY TO THE PRODUCTS OR SERVICES PROVIDED BY COVE.
IN NO EVENT SHALL COVE OR ANY OTHER COVE PARTY, BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE PRODUCTS AND SERVICES, WITH THE DELAY OR INABILITY TO USE THE PRODUCTS OR RELATED SERVICES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF THE COVE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY ITEM OR PORTION OF THE PRODUCTS OR SERVICES, OR WITH ANY PART OF THESE TERMS OF SALE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PRODUCTS AND SERVICES.
NEITHER COVE NOR ANY OTHER COVE PARTY REPRESENTS THAT THE PRODUCTS AND SERVICES MAY NOT BE COMPROMISED OR CIRCUMVENTED; THAT THE PRODUCTS AND SERVICES WILL PREVENT ANY PERSONAL INJURY OR PROPERTY LOSS; OR THAT THE PRODUCTS AND SERVICES WILL IN ALL CASES PROVIDE ADEQUATE WARNING OR PROTECTION. YOU UNDERSTAND THAT USE OF THE PRODUCTS AND/OR SERVICES MAY BE INTERRUPTED, CIRCUMVENTED, UNAVAILABLE (FOR A LIMITED OR EXTENDED TIME PERIOD) OR OTHERWISE COMPROMISED, INCLUDING AS A RESULT OF EQUIPMENT DESIGNED OR USED BY A THIRD PARTY FOR THE PURPOSE OF CAUSING FALSE ALARMS OR GAINING UNAUTHORIZED ACCESS TO OR OTHERWISE AFFECTING OR CONTROLLING THE PRODUCTS AND SERVICES (INCLUDING ANY CAMERA).
48. Disclaimer of Warranties and Limitation of Liability Regarding Use of or Transmissions of Information or Data to or from the Sites.
THE INFORMATION, SOFTWARE, CONTENT, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITES ARE PROVIDED AS-IS AND MAY INCLUDE INACCURACIES, DEFECTS OR TYPOGRAPHICAL ERRORS. CHANGES MAY BE MADE TO THE SITES FROM TIME TO TIME AND TO THE INFORMATION CONTAINED THEREIN. COVE AND/OR ITS AUTHORIZED CONTRACTORS OR AFFILIATES MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE SITES AT ANY TIME.
THE COVE PARTIES DO NOT MAKE ANY REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, LACK OF VIRUSES OR OTHER HARMFUL COMPONENTS, ACCURACY OF THE CONTENT, SOFTWARE, AND RELATED GRAPHICS OR INFORMATION CONTAINED WITHIN THE SITES FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE, AND RELATED GRAPHICS OR INFORMATION ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. THE COVE PARTIES HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, SERVICES, AND RELATED GRAPHICS OR INFORMATION, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE, AND NON-INFRINGEMENT.
COVE AND THE OTHER COVE PARTIES TAKE SECURITY SERIOUSLY AND CARE ABOUT THE INTEGRITY OF YOUR PERSONAL INFORMATION. ALTHOUGH WE USE COMMERCIALLY REASONABLE PHYSICAL, ADMINISTRATIVE, AND TECHNOLOGICAL METHODS WITH REGARD TO THE TRANSMISSION OF DATA USING THE SITES, INCLUDING HTTPS, TLS/SSL PROTOCOL, AES AND RSA DATA ENCRYPTION, COVE CANNOT, HOWEVER, GUARANTEE THAT UNAUTHORIZED THIRD PARTIES WILL NEVER BE ABLE TO DEFEAT OUR SECURITY MEASURES OR USE YOUR PERSONAL INFORMATION FOR IMPROPER PURPOSES. IN THE EVENT THAT ANY INFORMATION UNDER OUR CONTROL IS COMPROMISED AS A RESULT OF BREACH OF SECURITY, COVE WILL TAKE REASONABLE STEPS TO INVESTIGATE THE SITUATION AND WHERE APPROPRIATE, NOTIFY THOSE INDIVIDUALS WHOSE INFORMATION MAY HAVE BEEN COMPROMISED AND TAKE OTHER STEPS, IN ACCORDANCE WITH ANY APPLICABLE LAWS AND REGULATIONS.
YOU SPECIFICALLY AGREE THAT NO COVE PARTY SHALL BE RESPONSIBLE FOR UNAUTHORIZED ACCESS TO, OR ALTERATION OR USE OF, YOUR TRANSMISSIONS OF PERSONAL INFORMATION OR DATA, ANY MATERIAL, OR DATA SENT OR RECEIVED (OR NOT SENT OR RECEIVED), OR ANY TRANSACTIONS ENTERED INTO THROUGH THE SITES. YOU EXPRESSLY AGREE THAT COVE IS NOT RESPONSIBLE FOR ANY CONTENT SENT USING AND/OR INCLUDED IN THE SITES BY ANY THIRD PARTY.
49. Release of Insured Losses; Waiver of Subrogation. You release Cove for all Losses covered by your insurance policies and for all insurance deductibles. You also waive and release any subrogation and other rights you or your insurance company may have against Cove for money paid to you on your behalf.
50. Indemnification. You agree to indemnify and hold Cove and any Cove Party, and the respective successors, and assigns of each, harmless from any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to, or arising out of, your use of the Products, Services or Sites and/or any information (text or graphical), software, or products obtained through the Sites, Products or Services and/or from Cove. IF ANYONE OTHER THAN YOU (INCLUDING YOUR INSURANCE COMPANY) ASKS ANY COVE PARTY TO PAY FOR ANY LOSSES (AS DEFINED ABOVE), INCLUDING ANY ATTORNEYS’ FEES, ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR IN PART BY ANY COVERED CLAIM (AS DEFINED ABOVE), INCLUDING THE ACTIVE OR PASSIVE SOLE, JOINT OR SEVERAL NEGLIGENCE OF ANY KIND OR DEGREE OF YOU OR ANY COVE PARTY, YOU SHALL INDEMNIFY, DEFEND AND HOLD SUCH COVE PARTY HARMLESS (WITHOUT ANY CONDITION THAT ANY OF THEM FIRST PAY), FOR ALL LOSSES (AS DEFINED ABOVE), INCLUDING ATTORNEYS’ FEES, ASSERTED AGAINST OR INCURRED BY SUCH COVE PARTY. THE FOREGOING INDEMNIFICATION OBLIGATIONS MAY NOT BE ENFORCEABLE IN SOME STATES, SO SUCH OBLIGATIONS MAY NOT APPLY TO YOU.
51. Dispute Resolution. You and Cove each agree that if you are in default, including a material breach of any of your obligations under these Terms of Sale or a Retail Installment Agreement, if applicable, or if you have any claims against Cove, any other Cove Party that may arise out of these Terms of Sale, a Retail Installment Agreement, if applicable, or out of the relationship between you and Cove, including but not limited to disputes as to these Terms of Sale, the Sites license, Sites access restriction and/or termination, Cove’s trademarks, copyrights, patents, trade secrets, trade dress and other intellectual property rights; privacy, the Services, Products, Monitoring Services or a Retail Installment Agreement, if applicable, or disclaimer of warranties (each a “Claim” or collectively, “Claims”), then each of you and Cove shall give written notice to the other of any default or Claim and a period of fifteen (15) days to cure such default or Claim from the date such notice is provided, unless a longer period is mutually agreed upon by you and Cove (the “Cure Period”). If a breach, default or Claim is not cured within the Cure Period, then you or Cove (and/or the relevant Cove Party) agree to pursue any and all Claims or disputes against the other for default (i) in small claims court for any claim or dispute the alleged value of which is equal to or less than the jurisdictional maximum for small claims court in the relevant jurisdiction; or (ii) in court before a judge in a bench trial for all claims and disputes which have an alleged value in excess of the jurisdiction maximum for small claims court in the relevant jurisdiction.
Jury Trial Waiver. Unless otherwise prohibited by law, COVE, ALL OTHER COVE PARTIES, AND YOU EACH WAIVE ANY RIGHT TO A JURY TRIAL.
Class Action Waiver. Unless otherwise prohibited by law, COVE, ALL OTHER COVE PARTIES, AND YOU EACH AGREE THAT ANY PROCEEDINGS WHETHER IN SMALL CLAIMS COURT OR IN COURT BEFORE A JUDGE, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION.
52. Time Limitation on Actions. All Claims, disputes, actions, or proceedings against Cove must be commenced in small claims court or court, as applicable, under the Dispute Resolution provision above, within one (1) year after the cause of action or the basis for the Claims or disputes has accrued, without judicial extension of time, or such Claim, dispute, action or proceeding is barred, except where prohibited by law. The time period in this Section must be complied with strictly.
Severability/No waiver. If any part of these Terms of Sale is determined to be invalid or unenforceable pursuant to applicable law including, without limitation, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by the valid and enforceable provision that is the closest match to the intent of the original provision and the remainder of these Terms of Sale shall remain in effect. No waiver of any of the terms of these Terms of Sale will be valid unless in writing and designated as such. No failure or delay in enforcing your or Cove’s rights shall be construed as a waiver.
English language version controlling. It is the express will of you and Cove that these Terms of Sale be prepared in English. In the event that these Terms of Sale are translated into another language or otherwise reprinted, this English language version of these Terms of Sale (as amended) shall govern if any inconsistencies from such translation arise.
Cove’s right to change these Terms of Sale as it deems reasonable or necessary; Notices. Cove reserves the right to change these Terms of Sale as it deems reasonable and appropriate without notice to you. Any changes to these Terms of Sale are effective as soon as such changes are posted to one or more of Cove’s Sites. The date of the most recent changes to these Terms of Sale are listed at the beginning of this document. Cove encourages you to use its Sites to verify the date that these Terms of Sale were last updated whenever you contact Cove’s Sites to determine whether or not changes have been made. Cove may, from time to time, post notices on one or more of its Sites if Cove believes, in its sole discretion, that it has made material changes to these Terms of Sale.
Applicable law/Jurisdiction and venue. You and Cove agree that all Products and Services you purchase shall be deemed to be provided by Cove solely based in Utah. You and Cove further agree that all Claims and disputes against Cove or any other Cove Party and any disputes that may relate to or arise out of these Terms of Sale, a Retail Installment Agreement, if applicable, or out of the relationship between you and Cove, shall be governed by the internal laws of the State of Utah, without regard to choice of law principles. Subject to applicable law of the Jurisdiction in which your Premises are located, you and Cove also agree that all Claims will be brought in accordance with the Dispute Resolution provisions of these Terms of Sale in the Federal, State, or local small claims, courts located in Salt Lake County, Utah, and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose.
Internet content not guaranteed to remain confidential.Cove takes reasonable and industry standard measures to protect information transmitted via the Internet. However, please remember that transmissions on the Internet are not always confidential even if Cove and you take protective measures. If you are transmitting confidential information, you are doing so at your own risk. If your payment information is hacked or otherwise comprised during any payment transaction with us, then please contact your bank to address the issue given that it is solely in possession of the merchant data used in connection with any and all transactions.
Customer service. If you have any questions, comments, or concerns, please contact Cove’s customer support department during normal business hours Monday through Friday Mountain Standard time via phone at 855-268-3669, or contact Cove at www.covesmart.com/contact-us.