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Last Updated: 1/21/2020
California residents can find the California Privacy Notice at covesmart.com/ccpa
Additional Terms. Please reference Cove Smart’s Terms and Conditions of Sale of Products and Services (“Terms of Sale”) which apply to your purchase of Cove’s Products and use of its Sites. Further, if you subscribe to Cove’s Services made available in connection with Cove’s Products and Sites, your use of those Services is also subject to the Terms of Sale.
The Sites are not directed to, and we do not knowingly collect any personal information from children or teenagers under the age of eighteen (18). If you are under the age of 18, please do not attempt to register with us at the Sites or provide any personal information about yourself to us. If you are under the age of 18, you may only use the Sites under the supervision of your parents or guardians.
III. Information we collect and how and why we collect it
Cove collects certain information to enable you to take full advantage of our Products and Services when you register at our Sites, order Products or subscribe to Services either through our Sites or through our customer service call center, communicate with customer service representatives, participate in our promotions, surveys or activities, or otherwise communicate with Cove. If you choose, you can visit the Sites without providing us with any information about yourself.
Cove seeks to limit the collection and use of customer information required to deliver services to our customers, which includes advising our customers about our Products, Services and other opportunities, such as promotions, and to administer our business.
Personal Information You Provide to Us When You Become a Customer.
The types of PII you provide and we collect when you become a customer of Cove by Purchasing a Product or System from us include:
(i) Your name
(ii) The address of the location where the System will be installed (“Premises”)
(iii) Your billing address
(iv) Your shipping address
(v) You email address
(vi) Your telephone or mobile phone number
(vii) Age, gender and demographic information (not required to be completed)
(viii) Your user name and password for your Cove customer account (log-in credentials)
(ix) Your credit card, debit card and bank account numbers (solely for payment purposes)
Personal Information You Provide to Cove When You Subscribe to Our Services (if applicable)
When you subscribe to any of Cove’s Services, you must provide at minimum the following PII:
(i) Whether your Premises is a home, apartment or business
(ii) Name and telephone number for friends or family you would like to be contacted if an alarm, home intrusion, or life safety event is triggered.
(iii) Information such as a “verbal password” and additional information selected by you to be used to verify your identity when you communicate with customer service or with the monitoring center, or if you forget your log-in credentials for your Cove customer account.
Personal Information Collected Through a Security Camera (if applicable)
When you enable the recording features on one or more security cameras (“Camera(s)”), if any, Cove may record, store, and process video and/or audio recordings from the Cameras, depending on how you configure the Camera(s) and its settings and depending on whether Cove offers and you have subscribed to such Services from Cove. This may include capturing and making available to you portions of the recording data as part of a notification or analysis of the data to identify motion and other events. Cove may process and store information from your Camera(s), if any, so that we can send you alerts when there is any event. If you have the recording features enabled, and Cove offers recording Services to which you have subscribed, during your Camera(s) recording subscription Services period we will capture, process, and store video and audio recordings from your Camera(s) for at least seven (7) days from the date such data is first recorded and stored on Cove’s systems (Cove’s “Date of First Capture”). During your Camera(s) recording subscription Services period, you will be able to access those recordings for up to 7 days from Cove’s Date of First Capture of such data.
NOTE: As more fully explained in the Terms of Sale, privacy laws in the state of your Premises may impose certain obligations on you and your use of Camera(s). You (not Cove) are solely responsible for ensuring that you comply with any applicable laws when you use your Camera(s). You may be required, for example, to display a notice (even inside your Premises) that alerts visitors to your Premises that you are using a Camera(s) that is recording audio and video. Your recording and sharing of videos captured using your Camera(s) that involves other people may affect their privacy rights.
Non-personally Identifiable Information (Non-PII) Cove Collects Automatically.
As is true with most websites, we collect certain non-PII information automatically when you visit or use Cove’s Sites, such as:
(i) Your IP Address;
(ii) The type of web browser you use to access the Sites
(iii) Your computer or mobile device type
(iv) Unique device identifiers for your mobile devices or tablets
(v) Operating system version you are using
(vi) The website from where you navigated to Cove Sites
(vii) Time and date of using, accessing, or otherwise interacting with our Sites
(viii) The pages on our Sites that you view
(ix) The name of your Internet service provider (ISP) and/or host information
Non-personally Identifiable Information (Non-PII) Cove Collects Through Cookies and/or Web Beacons and May Share with Third Parties, Including Our Analytics Partners.
(i) Web-Browser Cookies. Cove’s Sites may use “cookies” to enhance your user experience. Your web browser may place cookies on your hard drive for record-keeping purposes and sometimes to track information about you. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You may choose to set your web browser to reject cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of the Website may not function properly. Please also note that “cookies” are used to collect general usage and volume statistical information that does not include PII.
(ii) Web Beacons. Cove’s Sites may also contain electronic images known as Web beacons (sometimes called single-pixel gifs) that are set by Cove’s service providers or business partners. Web beacons are used along with cookies enabling Cove and/or its partners to compile aggregated statistics and analyze how its Sites are used. Cove may use a third-party service provider or its business partners to gather information about how you and others use Cove’s Sites. For example, Cove will know how many users access a specific page and which links they clicked on. Cove uses this aggregated information to understand and optimize how Cove’s Sites are used.
Links to Third-Party Sites and Social Media.
IV. How we use your information
Legal Proceedings. We will share personal information with third party companies, organizations or individuals outside of Cove if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
(i) Meet any applicable law, regulation, subpoena, legal process or governmental request.
(ii) Enforce applicable Terms of Sale and/or a Retail Installment Agreement, if applicable, including investigation of potential violations.
(iii) Detect, prevent, or otherwise address fraud, security or technical issues.
(iv) Protect against harm to the rights, property or safety of Cove, our users, customers or the public as required or permitted by law.
V. Security of your information
The security of your information, particularly your PII, is important to Cove. Cove follows generally accepted industry standards to protect your PII, both during transmission and once we receive it. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all PII and other sensitive/payment and other information you supply is encrypted via Secure Socket Layer (SSL) technology. Cove implements a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your PII.
Because no method of transmission over the Internet, or method of electronic storage, is 100% secure, Cove cannot guarantee its security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of information at any time. WE DO NOT WARRANT OR REPRESENT THAT WE CAN GUARANTY THE SECURITY OF ANY INFORMATION THAT YOU TRANSMIT TO US WHEN YOU USE COVE’S SITES. YOU PROVIDE SUCH PERSONAL INFORMATION AT YOUR OWN RISK.
If you have any questions about the security of your information in using Cove’s Sites, Products or Services, please contact us at www.covesmart.com/contact-us.
VI. Information cove may share with third parties content and leaks
We may collect and share information that we do not consider to be personal information or PII, such as aggregated user statistics, with third parties other than our analytics partners referenced above.
(i) Site Hosting and Designer Third Parties. We may use third party vendors to perform certain services on behalf of the Company, such as hosting the Sites, designing and/or operating website features, tracking website analytics, enabling you to purchase any goods and/or services, and allowing us to send you e-mail newsletters or perform other administrative services as well as performing other services at your request or with your consent that relate to the Company's products or services, such as, but not limited to, alarm monitoring. We may provide third parties with access to your information, including your personal information, to carry out the services that these parties are performing for you or for us.
(ii) Site Content Provided in Association with Third Parties. Access to certain areas of the Sites may be provided to you in association with third parties and may require you to disclose personal information in order to register for and access products and/or services. Such cobranded areas will identify the third-party associates. If you elect to register for products and/or services at co-branded areas you may be providing your information to both us and the third-party associates. Further, if you sign-in to a cobranded area with a username and password obtained on the Sites, your PII may be disclosed to the identified third-party associates for that co-branded area and will be subject to the third-party associates' privacy policies.
Cove does not sell, lease or transfer your PII to ANY third parties.
VII. Your ability to review your personal information and request changes
To change the types of communication that you receive from the Company or how you receive such communications, simply cancel or modify your communication preferences by following the instructions in the email or communication that you received or by logging into your customer account on Cove’s website and changing your communication preferences.
If you terminate your account, any association between your account and information Cove stores will no longer be accessible through your account. However, given the nature of sharing on the Cove’s Sites and Services, any public activity on your account prior to deletion will remain stored on Cove’s servers and will remain accessible to the public.
IX. How to contact us with questions