Cove Customer Story: Affordable Home Security

Chris C. has done his fair share of research on home security systems. Plus, he’s used several over the years. In prior homes, he went with ADT due to brand recognition. But when his niece and her wife moved to Phoenix and wanted to feel safe in their neighborhood, a more budget-friendly option was in order. They reached out to him for advice.

“When I paid for my ADT system with comparable entry points and the number of sensors, it was $2,500 for the hardware and for their actual purchase, plus about $100 a month of monitoring service,” Chris explained.

That was too expensive for his niece to consider.

He found Cove, which was much more affordable and just as effective. And since his niece and his wife were nurses, Cove’s special First Responders pricing for only $150—including equipment and six months of monitoring—was an even better deal.

“The pricing was off-the-charts compelling,” he said. “Cove made it very easy for them to make that investment and continue with the monthly subscription fee, which is probably one-fifth of the cost of ADT.”

Plus, because of their budget and the fact that they were renting, the last thing his niece wanted to do was sign a long-term contract with a high monthly fee. Going with Cove, which never requires contracts, felt like a no-brainer.

Intuitive Installation

Since his niece was renting, it was important to find a wireless home security system like Cove. That way, they could install the equipment without drilling, plus they could take everything with them when they made the move to buy a home.

For Chris, the wireless option is important because as technology changes, he wants to be able to easily upgrade the equipment. He’s found that he rarely has to change Cove’s batteries. Overall, installation couldn’t be simpler.

“Setting up the Cove system was as easy as opening up a new iPhone,” Chris said. “The box came, and it was organized in a way that was very intuitive.”

He continued, “I didn't have to read any instructions. I simply pulled out the alarm panel. Once I plugged it in, it walked me through every step of the process.”

The app is another feature of Cove that they love. In addition to arming or disarming the system with the control panel inside the house, they can do so remotely with the app.

“Sometimes when they have someone coming over to do some work around the house,” Chris explained, they can provide them access through the keyless entry on the door, but also disarm the alarm.”

Plus, if they have their hands full with groceries or the dog, they can disarm the system before they pull into the driveway.

Safety to the Test

Sometime after Chris’s niece installed Cove, she was home alone and accidentally set off the alarm.

“When she received the security call, they asked the ‘challenge question,’ and like most challenge questions, you forget.”

Cove monitoring response didn’t offer her a hint. His niece was frustrated that she failed, so the question rolled over to the next contact in the system, which was her wife, who also answered incorrectly.

“The great thing about that is that the police showed up within minutes. So they had this sense of security that if they don't know or if someone does break in, police are going to be there. The monitoring was on point. They showed up within minutes, which blew their minds.”

Plus, they definitely won’t forget the challenge question next time. All in all, Cove has helped them feel safe and secure.

“I've researched Cove. I've researched SimpliSafe. I've researched and used ADT. I can tell you firsthand, I've used pretty much all security systems and I know them well. Cove has delivered on hardware, service, and pricing.”

Chris recommends Cove to anyone, especially those who think home security options are out of reach financially. “Cove makes it affordable to keep your family and yourself safe.”

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