Cove is actively dedicating resources to make our site, and our community, more accessible. While we make changes, if you need any assistance accessing the information on this site, please contact us at 855.268.3669 or support@covesmart.com. For those who are deaf or hard of hearing or who do not use voice channels to communicate, please contact us via email or via 711 or other relay services. If you have any feedback or suggestions as to how we could improve the accessibility of our website, please contact us at accessibility@covesmart.com. Please be aware that our site may contain links to other websites, the accessibility of which is not under our control. Please contact us if you run into any difficulties with these sites, and we will do our best to help you.
AccessibilityCove Customer Stories
Cove Customer Story: Keeping Our Daughter Safe in the Big City
Posted January 12, 2024 by Cove

Even when children grow up and move away, parents never stop worrying about them, especially if they move faraway. That was certainly the case with Melissa, who was concerned for the safety of her adult child.
“Our daughter, after graduating from college, moved into a street-level, ground-floor apartment in New York City,” Melissa explained.
Melissa lives in Florida, and her daughter’s father lives in Philadelphia. Definitely too far away to be of help in an emergency. For peace of mind, there was one obvious solution.
Move to the big city? “Not without an alarm system, we said.” Melissa recalled.

They decided to set her up with a DIY Cove security system, which is affordable and easy to install. Completely customizable to suit the needs of each unique home, a typical Cove system includes outdoor cameras, indoor cameras, window sensors, door sensors, smoke detectors, water leak sensors, glass break sensors, plus a hub and touchscreen alarm panel.
And since professional monitoring for Cove cost less than $1 a day, it was a no-brainer. Her daughter’s safety was more than worth it. And they soon learned that they had made a good choice.
“Shortly after realizing that Cove was the only alarm system for us,” Melissa said, “it was installed and working great. We got our first Cove alert. Really scary because she's in New York City.”

After a few tense phone calls, they realized the window sensor had been accidentally set off by their daughter’s roommate, who forgot the system was armed. Even though it was a false alarm, the incident proved to Melissa and her family that the system was just what they needed.
“Cove worked spectacularly and instantaneously—our minds were so at ease,” Melissa shared. “We realized, wow! What a great product we purchased, and how quickly they were to reach out to us and say, ‘Hey, do you need the police? What's going on? You know, we're here for you.’”
CLICK TO WATCH MELISSA'S VIDEO ON INSTAGRAM
Peace of mind. Isn’t that what it’s all about? Hopefully from now on there won’t be anymore false alarms, and everyone can rest easy knowing that the sensors and system are protecting what they love most.
“Thanks, Cove, for having their backs,” Melissa added.
Interested in trying Cove for yourself? Click on the link below to take a quiz. Try our home security system for 60 days or your money back!
Ready to get started?
Take this short quiz to build your customized system today!
Takes less than a minute