Cove is actively dedicating resources to make our site, and our community, more accessible. While we make changes, if you need any assistance accessing the information on this site, please contact us at 855.268.3669 or support@covesmart.com. For those who are deaf or hard of hearing or who do not use voice channels to communicate, please contact us via email or via 711 or other relay services. If you have any feedback or suggestions as to how we could improve the accessibility of our website, please contact us at accessibility@covesmart.com. Please be aware that our site may contain links to other websites, the accessibility of which is not under our control. Please contact us if you run into any difficulties with these sites, and we will do our best to help you.
AccessibilityCove's LiveAssist is a dedicated 2-way communication channel between you and our six 24/7 nationwide monitoring stations. Talk to a real person, through your panel, with the push of a button.
Cove provides a direct channel between you and the appropriate emergency response team ensuring both priority and prudent response.
Cove uses TripleTouch Alarm Response, a three-factor communication process to confirm an alarm. We send you a text, communicate with you through the panel, and call you. Giving you more control, faster response, and better outcomes.
For confirmed emergencies, our system uses exclusive RapidSOS technology to digitally transfer key information faster. Opt-in to send household member medical information so emergency response shows up prepared for anything.
Learn more about RapidSOSIf you don't love everything about Cove, send it back within 60 days for a full refund. We'll even pay the return shipping.
The Touch Screen Panel connects to our monitoring stations via 4G cellular connection. You will not need a landline or Wi-Fi to communicate with our monitoring station. Most of our sensors connect to the Touch Screen Panel via a radio connection, but our indoor and outdoor cameras do require a 2.4GHz Wi-Fi connection. We have found Verizon to provide the best coverage for our customers, but we can also ship out AT&T panels.
We’re so confident that you’re going to love your Cove system, we give you 60 days to try it out! If after 60 days, you decide it’s not working out for you, send it back for a full refund. We’ll even cover shipping costs!
No. When you sign up for a Cove monitoring plan, we’ll handle the subscription with Verizon for your system. This is completely separate from your cell phone plan. If you’re concerned about Verizon coverage in your area, you can always give us a try with our 60-day money-back guarantee.
If your power goes out, you might be alone in a dark house with no Netflix, but Cove will continue to secure your home. The Cove Touch Panel has a 24 hour backup battery to protect you against power outages.
We offer two no-contract monitoring plans to keep you feeling safe and protected. Both plans cover 24/7 alarm and environmental monitoring, plus our robust feature set. Click here for the details on our Basic and Plus plans.
Both of our doorbell cameras are compatible with the Cove app and provide 2-way communication with your front door, HD resolution, and night vision. But our cameras have some important differences: Kami Doorbell Camera: The Kami Doorbell Camera is a bulkier, heavier camera than the SkyBell camera. The weight is primarily due to the battery pack that powers the camera. The battery pack can power the camera on its own or connect to the doorbell wiring to maintain a constant charge. If you decide to recharge the battery, please note that it will need to be charged at least once a month. The upside of the rechargeable battery is that your home does not need to have a doorbell currently to install this camera. It can be mounted anywhere. Unfortunately, the Kami camera is not compatible with digital doorbell chimes. SkyBell Doorbell Camera: The SkyBell Doorbell Camera is a slimmer doorbell camera than the Kami camera. It does not require a battery to operate, but it must be wired directly into your current doorbell wiring. This camera is compatible with digital doorbell chimes, but it requires an adapter, which can be purchased separately through your customer portal. In terms of features, the SkyBell camera offers a slightly wider field of view and an option for color night vision which is not provided by the Kami camera.